Graduate Support Consultants x 5

22000.00 - 22000.00 GBP Annual + GBP22000/annum
10 May 2019
07 Jun 2019
Start Date
Graduate Support Consultants x5

GBP22,000, starting salary plus excellent benefits


* Are you looking for your first specialist Software Support Consultant role?

* Are you a Graduate with an IT / Accountancy / Finance / Business degree?

* Do you want to receive excellent training within a market leading sector?

* Do you have the drive to succeed and get the opportunity to earn GBP60K after 5 / 6 years?

If you have answered YES to the questions above then we need to talk to you today!

This is an excellent opportunity for a Computing for Business / IT / Business Administration / Finance and Accounting Graduate ideally (other degrees will definitely be considered) looking for their first step into the world of IT Consultancy. This company, which is in the top 100 companies to work for, is offering the chance to work in one of the best businesses in their industry. They will also be offering full onsite and offsite training leading to a Level 4 Apprenticeship Qualification during your first 18 months, whilst continually developing on the job skills. This training is fully funded and costs in excess of GBP18,000 and will provide fantastic earning potential as you develop into an experienced Consultant!

The growing business is looking for 5 Graduate Software Support Consultants who will provide first line support to customers using Microsoft Dynamics NAV business systems. It is a junior role to start with but will progress usually within 2 to 4 years to an onsite Consultant and therefore being able to deal with customers face to face is essential. At this stage your earning potential can double!

Training will be guided by your mentor using Microsoft provided self-study learning material, offsite training on a 6 weekly basis, testing, onsite classroom training and on the job experience. Microsoft Certifications can be achieved within the relevant areas of functionality.

Key Responsibilities:

* Answering and Logging calls and emails regarding system issues and assigning the correct priority, obtaining and logging the information needed

* Providing first line assistance that leads to the successful resolution of cases

* Working with second line support and the consulting/development teams to reproduce the issues and determine the cause then communicate the actions needed to allow speedy resolution.

* Communicating the status of outstanding cases and the plans for their resolution.

Qualifications and skills required:

Business / Finance / Accounting / Computing Science / Computing for Business / IT or other degree and you will have achieved 112 UKAS points at A level, with good grades in GCSE Maths and English

1. Basic accounting and common business practice knowledge

2. Problem solving/analytical mind

3. Great communication and customer handling skills

4. Ability to understand and learn software and processes quickly

Start date is the 2nd September 2019 and you must be available for the first 2 months to complete the initial training sessions.

Hours of work are 37.5 Monday to Friday; 30 to 35 days annual leave plus other benefits including free parking, pension and life assurance. Working in amazing offices, which include free soft drinks, table tennis, pool table, darts, foosball table, break out lounge and more!

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