IT/Network Engineer Apprenticeship

Hampton School
Hampton School, Hanworth Road, Hampton, TW12 3HD
£17,670.00 annually
11 Apr 2019
02 Jul 2019
Role Type
Apprenticeship, Higher
Start Date
An exciting opportunity to develop your interest in IT at this independent boys'school. As a Level 4 IT/Network Engineer Apprentice, you will be part of a team supporting the IT infrastructure within this school.Your responsibilities will includeassisting the IT services team to deliver a quality service:
  • Providing first and second-line support
  • Troubleshooting support calls which have been logged on the IT Service Desk
  • Responding to user requests and maintaining communication in line with the service-desk guidelines
  • Answering the IT Services phone to log and resolve queries raised by staff
  • Proactively walking the school sites to check IT equipment and log any faults or damage in the service-desk
  • Setting up and decommissioning IT resources following the school's procedures
  • Replacing IT peripherals when required
  • Carrying out maintenance on hardware
  • Updating the asset management system with direction and approval from the IT Service Administrator
  • Providing out of hours support for scheduled and emergency scenarios
  • Following the departments working practices, standards and ethos
  • Escalating any IT issues or challenges to the IT Service Administrator
  • Accountable for driving personal continued professional development, in line with the Trust's CPD model and IT requirements
  • Identifying IT service improvements and providing feedback on areas for improvement
  • Supporting the successful delivery of new projects or developments

You will also undertake a number of personal development training relevant to the school's requirements.

Requirements and prospects

Desired skills

  • A commitment to the safeguarding and wellbeing of pupils
  • Logical and analytical thinking skills that aid troubleshooting and problem solving
  • The ability to identify and complete work independently, including taking responsibility
  • Excellent organisational skills to regularly challenge and improve skills and knowledge in a structure manner
  • Excellent IT skills across the MS Office Suite
  • Excellent written and oral English
  • Awareness of the importance of data security and confidentiality

Personal qualities

  • The ability to communicate politely and in a timely manner at all times
  • Ability to use own initiative and demonstrate energy, commitment and enthusiasm
  • The ability to be flexible and adaptable in a fast paced environment
  • The ability to be proactive and ask for support as required
  • The ability to work on their own initiative
  • A willingness to assist and deal confidently with colleagues
  • A smart appearance, professional and polite demeanour

Desired qualifications

  • A minimum of five GCSE's (or equivalent)grade C and above which includes maths, English and ideally ICT or Computer Science
  • Completed a Level 3 apprenticeship program in an IT related topic i.e. Level 3 Service Management or Level 3 Infrastructure Technician

Future prospects

On successful completion of your apprenticeship you will have the opportunity the seek relevant employment opportunities or continue with higher level learning.

Things to consider

The role offers an attractive benefits package:
  • a number of insurance and supportplans
  • cycle to work scheme
  • free lunch
  • free on-site parking
  • sports & fitness facilities

The role will be based at Hampton School, Hanworth Road, TW12 3HD which is located within walking distance of South Western train line (zone 6).

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