1st/2nd line Analyst Apprentice - 17588

7 days left

Recruiter
Evorio Limited
Location
3 4 Crumplins Business Court, Dunleys Hill, Hook, RG29 1DU
Salary
£18,000.00 - £25,000.00 annually
Posted
12 Mar 2019
Closes
27 May 2019
Ref
VAC001511431
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
June
Duration
Permanent
Vacancy Description:
  • Troubleshooting and diagnosing support issues via phone, email or onsite visits
  • Effective ticket management to meet defined service levels
  • Escalate incidents to required support teams, vendors and team leads
  • Provide client training on application usage and best practices
  • Procurement of new equipment


Requirements and prospects

Desired skills

  • MAC OSx
  • McAfee Anti-Virus
  • Knowledge of networking fundamentals
  • Windows 7, 8, 10
  • Microsoft Office
  • Windows Server 2012 & 2016
  • Exchange 2016
  • An understanding of ITIL methodology


Personal qualities

  • Working within a small IT team means you'll need to be proactive, hardworking with a 'can do' attitude
  • You must possess excellent communication skills and be able to establish strong working relationships with customers


Desired qualifications

  • A Level in IT
  • Level 3 IT apprenticeship
  • BTEC Diploma (depending on units)
  • Ideally a few months experience within a desktop support role
  • Genuine and demonstrable interest in technology


Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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