Network Engineer Apprentice - EDGE IT Systems Limited

Edge I T Systems Ltd
Enterprise House, Foleshill Enterprise Park, Courtaulds Way, Coventry, CV6 5NX
To be agreed upon appointment
30 Apr 2019
23 May 2019
Role Type
Apprenticeship, Higher
Start Date
An internal technical role offering a range of technical and networking support services across the organisation.

To assist existing technical team with on-site support / installations and offer remote technical services.
  • Provide client technical support
  • Provide client product support for software developed by EDGE
  • Provide technical support for EDGE data centre
  • Run diagnostic network testing and implement systems to optimise network performance
  • Ensure all network infrastructure meets accepted standards
  • Provide installation, configuration, system upgrade and set-up services
  • Provide remote support to end users
  • Report on network maintenance activities
  • Optimise use of network related software
  • Support the organisation in any infrastructure development work being undertaken
  • Support administration and sales

Upon successful completion of the apprenticeship, you will achieve the following qualifications:
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA Server+

Requirements and prospects

Desired skills

  • Must have IT specific qualification at either A-level or Level 3 Apprenticeship, or other relevant qualifications
  • Good communication skills
  • Relevant experience in an IT and/or networking related role
  • Experience in a technical support environment
  • Full clean driving license and the use of your own vehicle would be beneficial

Technical knowledge of:
  • WAN and LAN networking technologies
  • Fault finding and technical troubleshooting
  • Networking infrastructure - switching, routing and firewall

Personal qualities

The individual must be self-motivated and prepared to working in a busy environment with the ability to work unsupervised. They will also be a strong fit within our company and have the ability to build and maintain relationships both internally and externally.To this end, s/he will need at all times to be:
  • Highly motivated, results-oriented and have a clear focus on business growth
  • Tenacious and proactive; articulate and numerate
  • Ability to work as part of a team and under own initiative
  • Capable of dealing at all levels (internally and externally)
  • Strong commercial / negotiating skills
  • Positive in outlook with a willingness to support and aid colleagues and customers
  • Passionate in offering the best quality of service possible to our customers
  • A natural forward planner who critically assesses his or her own performance
  • Credible with a professional demeanour, comfortable in dealing with people at all levels
  • A team player with strong and empathetic communication skills; having the ability to see things from all people's points of view
  • Well-presented, business-like and keen to gain new experiences, responsibilities and accountabilities as the company continues its growth
  • Tenacious and proactive, articulate and numerate and able to work both as part of a team and under his or her own initiative

Desired qualifications

Must have IT specific qualification at either A-level or Level 3 Apprenticeship, or other relevant qualifications.

Future prospects

This role brings an exciting opportunity to be part of a company entering a phase of sustained growth. The role will be working as part of a highly motivated team with vast amounts of experience covering all aspects of converged voice and data networks. This presents opportunities to progress within the organisation and further professionally develop.

Things to consider

EDGE IT Systems Limited is an equal opportunities employer and is committed to ensuring that all partners, staff, job applicants, customers and suppliers are treated fairly and with respect, irrespective of their actual or assumed background including gender, sexual orientation, marital status, age, race (including colour, nationality and ethnic origin, religion/belief or disability).

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