IT Apprentice

Medica Packaging Ltd
Crewe Hall Enterprise Park, Crewe, CW1 6UL
£215.00 per week
08 May 2019
27 Jun 2019
Role Type
Apprenticeship, Higher
Start Date
Medica Packaging now have an excellent opportunity for an apprentice to join their IT department.

Duties include:
  • Daily / Weekly / Monthly IT Checks
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
  • Handling incoming incidents and requests via telephone and email
  • Case Management; Ensuring incidents and requests are managed
  • Provide problem diagnosis and resolution for a variety of hardware and software related issues. Escalate support issues to the IT Manager as appropriate
  • Carry out desk moves
  • Assist with maintaining inventory of installed software, manage software licensing and create policies and procedures for upgrades
  • Assist with maintaining the inventory of desktop equipment across the business
  • Undertake any other tasks / project work as requested by the IT Manager
  • Out of hours support rota

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Excellent IT skills
  • Desire to learn
  • Good problem-solving skills
  • Desire to commit to further education

Personal qualities

  • Good time management
  • Responsible behaviour
  • Good work ethic

Desired qualifications

  • A levels to equal 90 UCAS points or more, preferably with at least 1 in maths/science/IT or Level 3 apprenticeship in relevant IT discipline
  • 5 GCSEs or equivalents at grade C or above including maths and English
  • Please note : we will accept candidates with predicted A levels or equivalents

Future prospects

  • Potential permanent IT support role for the right candidate

Things to consider

25 days holiday plus Bank Holidays.

Free onsite parking.

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