IT Apprentice - Talacre

Darwin Escapes
14 May 2019
11 Jun 2019
Start Date
IT Apprentice - Talacre

Key Responsibilities

Provide IT support to company employees, by phone, email and face to face
Learn to monitor and prioritise support incidents and enquiries according to business needs
Develop the skills to diagnose and resolve software and hardware faults
Take a proactive approach to tackling problems and finding solutions
Work in an organised, efficient manner and keep accurate records of incident progress
Perform basic IT housekeeping and maintain up to date documentation
Develop familiarity with a variety of IT systems
Learn how to create, maintain and remove user accounts and mailboxes
Communicate effectively with colleagues and staff
Assist with day to day admin tasks that underpin the operation of the IT department

The Darwin Escapes Head Office team are looking for an IT Apprentice to join them at their offices at Talacre Beach Resort, close to Prestatyn.

This role is for a dedicated and enthusiastic IT Apprentice with a genuine interest in joining a busy IT department, taking on a first-line support role which would be the start of a great career.

The successful candidate will be committed, self motivated and proactive, with great enthusiasm for technology and troubleshooting technical problems. Being adaptable and willing to learn new skills is essential, as are strong communication skills (both written and verbal) and the ability to work well with other members of the team.

Darwin Escapes is a fast-growing company with locations across the UK, and the IT team provide a wide variety of technical services to support our staff and deliver a five star experience to our guests.
This is an excellent opportunity to learn from our experienced team members, acquire IT skills in a business environment and learn new technical skills. The IT team structure offers opportunities for growth and career progression to those who demonstrate the right attitude and aptitude.

The role is primarily office based in Talacre, North Wales, but some travel to other sites will be required from time to time using a company vehicle. A full driving licence is highly desirable.

This is an excellent opportunity for someone to turn a personal interest in computers into the first steps of a career in IT, becoming an important part of an experienced team.

This is a permanent position to work full time, variable hours. This will predominantly be Monday to Friday, 9am - 5pm however there may be some requirement for evening or weekend work from time to time.

The IT Apprentice position is ideal for anyone searching for IT roles within a commutable distance of Prestatyn.

What experience you will need

A qualification in an IT related subject is an advantage but not essential
Experience in configuring Windows operating systems
Experience working with Microsoft Office products, spreadsheets or simple databases
Working with and fixing problems with: PC's, laptops, mobile phones and tablets
Troubleshooting printers and scanners
Experience configuring network devices, or an understanding of basic networking
Familiarity with PC hardware components and PC construction

What skills you will need

Excellent communication skills via email, telephone and face to face
Excellent organisation skills
Ability to learn new skills quickly
Strong attention to detail
A hands-on approach to tackling problems and achieving objectives
A proactive approach to all aspects of the role
An understanding of basic computer security

What we offer

A range of training opportunities, including external courses, apprenticeships and Darwin Academy modules such as Emergency First Aid and Health and Safety
Competitive rate of pay
Excellent employee discount in company owned facilities and restaurants

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