Apprentice (ICT Applications and Development)

Durham County Council
County Hall, Durham, DH1 5UL
£144.30 per week
15 May 2019
10 Jun 2019
Role Type
Apprenticeship, Higher
Start Date

Listed below are the responsibilities this role will be primarily responsible for:

To learn and be given training in the required skills and responsibilities over the term of the apprenticeship to then be able to undertake the full range of duties listed below:
  • To study and achieve the ICT qualification relevant to the apprenticeship
  • To enhance the post holder's knowledge and skills around application development, maintenance and support
  • To develop knowledge around website design and development
  • To develop knowledge around servers, networks and telecommunications
  • To develop the post holder's knowledge and skills to install, connect, support, maintain, repair and manage ICT hardware, and provide support to customers and ICT staff
  • To develop an overall understanding of the ICT service as a whole
  • To develop post holder skills in maintaining a high degree of customer service when dealing with both internal and external queries
  • To develop the post holder to resolve customer incidents and be proactive when dealing with customers
  • To develop post holder's knowledge and skills to maintain accurate manual and electronic records relating to all work carried out and produce relevant documentation where appropriate
  • To develop individuals to be proactive, to be able to work both in a team and sometimes alone
  • To develop the individual's ability to work logically and methodically, often under pressure to set deadlines
  • To develop the individual's attention to detail and the ability to deliver what is required, when it is required
  • To encourage individuals to be open to change and always focus on the requirements of the business
  • To develop individuals to have a flexible approach to work and to assist other staff to ensure that the needs of the customer are met
  • Observe and adhere to the communications standards in operation within the Service
  • Meet agreed performance standards in relation to the post
  • Ensure work carried out follows agreed procedures
  • To attend training as determined appropriate by the Council in relation to working practices and the apprenticeship programme
  • All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees.
  • All employees have a responsibility of care for their own and others health and safety.
  • The above is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by management.
  • Variation may also occur to the duties and responsibilities without changing the general character of the post.


Quality Assurance
  • To set, monitor and evaluate standards at individual, team performance and service quality so that the user and the Service's requirements are met and that the highest standards are maintained
  • To establish and monitor appropriate procedures to ensure that quality data are reported and used in decision making processes and to demonstrate through behaviour and actions a firm commitment to data security and confidentiality as appropriate

  • To establish and manage the team communications systems ensuring that the Service's procedures, policies, strategies and objectives are effectively communicated to all team members

Professional Practice
  • To ensure that professional practice in the team is carried out to the highest standards and developed in line with the Service's stated objectives of continual improvement in quality of its service to internal and external customers
  • Health and Safety
  • Manage health and safety in their area of responsibility in accordance with the relevant section(s) of the Corporate/Service Health and Safety Policy and to ensure that the Health and Safety policy, organisation arrangements and procedures as they relate to areas, activities and personnel under your control are understood, implemented and monitored.

  • All members of staff will receive appraisals and it is the responsibility of each member of staff to follow guidance on the appraisal process

Equality and Diversity
  • As an organisation we are committed to promoting a just society that gives everyone an equal chance to learn, work and live free from discrimination and prejudice. To ensure our commitment is put into practice we have an equality policy which includes responsibility for all staff to eliminate unfair and unlawful discrimination, advance equality of opportunity for all and foster good relations

These policies apply to all employees of Durham County Council

  • All members of staff are required to undertake that they will not divulge to anyone personal and/or confidential information to which they may have access during the course of their work.
  • All members of staff must be aware that they have explicit responsibility for the confidentiality and security of information received and imported in the course of work and using Council information assets. The Council has a Personal Information Security Policy in place

Requirements and prospects

Desired skills

  • Good ICT Skills
  • Ability to analyse and solve problems
  • Have an interest in ICT
  • Ability to follow instructions
  • Willingness to work as part of a team
  • Ability to communicate effectively, both orally and in writing
  • Commitment to quality
  • Commitment to customer services

  • Ability to plan and organise work
  • Enjoy working to deadlines and under pressure
  • Awareness of the Council's role

Personal qualities

  • A willingness to listen and learn
  • A desire for further professional and personal development
  • Pleasant manner when dealing with colleagues and customers
  • Tactful, discreet
  • Flexibility, enthusiastic, self-motivated

  • Ability to travel between sites
  • A full driving licence

Desired qualifications

  • Either have or expect to achieve 4 GCSE's at Grades A-C/9-4 including maths & English or hold an equivalent and relevant qualification

Future prospects

  • Possible progression

Things to consider

  • Your normal place of work base will be County Hall however, you may be required to work at any of the Local Authority offices in County Durham i.e. Meadowfield, Tanfield or Seaham, as part of this apprenticeship programme
  • For more information on the National Minimum Wage for Apprentices please visit

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