Customer Service Apprenticeship

Key Training
Newcastle Upon Tyne, Tyne and Wear
£150 per week
23 May 2019
23 Jun 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday: 9.00am - 5.00pm Total hours per week: 37.50

Weekly Wage

  • £150.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Job summary: 

We’re currently looking for a dynamic and motivated team member to join our growing e-commerce business. As a customer service advisor, you will be responsible for processing orders and handling customer enquiries from a range of online platforms whilst ensuring the highest standards of service are maintained in a fast-paced environment.

A key part of the role will be to assist in the expansion of the business and you will be assigned a variety of ongoing projects which will evolve as you progress into the role. You will be working closely with the company directors and be provided with comprehensive training on all aspects of the business. Joining our company will be an exciting and rewarding experience, the successful applicant will become a key member of the team with excellent opportunities for career progression.

  • Communicating over the telephone with clients and colleagues
  • Processing orders from a range of online platforms
  • Use excellent customer service continuously
  • Organize and report data
  • Managing in house computer systems
  • Maintaining and updating product listings 
  • Use a diary system
  • Sending and receiving emails
  • Preparing orders for delivery
  • Stock management
  • Invoicing clients
  • Dealing with customers over the phone to process requests
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Scanning documents

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills and telephone manner
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft, Excel packages and Social Media Platforms

Personal qualities

  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results

Desired qualifications

  • Must have A-C (9/4) GCSE grades in maths, English and ICT (or equivalent).

Future prospects

  • Progression within the company.

Training to be provided

  • Customer Service Practitioner Level 2
  • In house training to be provided by the employer
  • Functional skills in maths, English and ICT to be provided by the training provider if required

Apprenticeship standard

  • Customer service practitioner