Customer Service Apprenticeship
- Employer
- Key Training
- Location
- Stockport, Greater Manchester
- Salary
- £175.00 per week
- Closing date
- 23 Jun 2019
View more
- Specialism
- Sales / Customer Service
- Sector
- Insurance
- Role Type
- Apprenticeship, Intermediate
- Start Date
- July
- Duration
- 12-18 months
Job Details
Apprenticeship summary
Working week
- Monday - Friday. Shift basis. hours 10 am - 6 pm or occasionally 8 am - 4 pm Total hours per week: 37.50
Weekly Wage
- £175.00
Expected duration
- 13 months
Apprenticeship level
- Intermediate Level Apprenticeship
Vacancy description
The Customer Service Apprentice will provide support to Reacts customers, both private individuals and corporate clients, as well as administrative support to the operations manager, office administrator, and the wider React team.
This will include greeting visitors and customers, answering and responding to calls and e-mails.
Qualified candidates will have excellent verbal and written communication skills, computer literacy, an ability to multitask, and a positive, 'can-do' attitude and a friendly demeanor.
Role responsibilities:
- Greet and direct visitors and customers in person and by phone/e-mail
- Handle customer enquiries including:
- Providing status updates
- Taking payments
- Arranging collections/deliveries
- Noting complaints
- Perform simple bookkeeping tasks, including invoicing
- Conduct clerical duties, including filing, answering phone calls, responding to e-mails, and preparing documents
- Provide administrative support for the operations team
Requirements and prospects
Desired skills
- Good knowledge of IT and the different Microsoft Excel packages
- Good mathematical skills
- Professional telephone manner
- Patient, with an understanding of customers/clients needs
Personal qualities
- Enthusiastic individual
- Reliable
- Good timekeeping skills
- Punctual
- Desire to do well - career wise
- Interpersonal skills
Desired qualifications
- GCSE (or equivalent) grades A*-C/9-4 in English and maths are essential for this role.
Future prospects
- Full-time position within the company available to the right candidate.
Training to be provided
- Customer service practitioner standard (Level 2)
- In-house training from the employer
Apprenticeship standard
- Customer service practitioner
Company
Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.
Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.
- Website
- http://www.keytraining.co.uk/
- Telephone
- 07947720451
- Location
-
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert