Receptionist admin Apprenticeship (Customer Service)

Key Training
Whickham, Newcastle Upon Tyne
£150 per week
23 May 2019
17 Jun 2019
NE16 3AS
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday to Friday 9am-5pm Total hours per week: 35.00

Weekly Wage

  • £150.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description


  • Answer all incoming calls, with a headset to be worn whilst moving around the office if remaining in range
  • Report and respond to technical phone queries through support from NCS
  • Retrieve messages from answer machine and ensure phones are turned on/off promptly at 8.30am and 4.30pm – allocating responsibility to a colleague if absent
  • Distribute answer machine message by precise email to correct individual or department
  • Take messages from callers, seeking clarification of the purpose of the call to establish the correct department if the caller does not know
  • Take messages on behalf of those unavailable particularly the MD and Department Heads and ensure all telephone messages are forwarded by email with a date and time
  • Collect for postage all documents in sufficient time to meet deadlines set by the building
  • Arrange registered, guaranteed and courier packages tracking through to signature, to confirm the safe delivery to the sender
  • Collect post each day promptly and distribute general business items

Additional Administration

  • Take responsibility for a check in each day where possible with Finance, Property Management, and Property Consultancy to assess administrative support requirements and/or filing needs within the department
  • Populate all council tax and utility bills in the excel sheet to filter out duplicate posts. (prior to passing to Head of Property management (training to be provided)
  • Provide service to all departments for scanning, copying, and any other requirements
  • Monitor stationary seeking approval from Finance to proceed to order

Requirements and prospects

Desired skills

  • Good organisational skills
  • Basic understanding of accountancy and book-keeping
  • Able to prioritise workload
  • Great communication skills
  • IT literate

Personal qualities

  • Strong understanding of the workings of an office
  • Confident and sociable
  • Pay attention to detail 
  • Focus on accuracy

Desired qualifications

  • A minimum of 5 A*-C/9-4 GCSE grades including maths and English are required or the equivalent

Future prospects

  • To progress within the company to full-time employment

Training to be provided

  • Training to follow the Level 2 Customer Service Practitioner Apprenticeship Standard
  • You will work towards and gaining your level 2 Customer Service Practitioner standard qualification 
  • Key Skills and Technical Certificate as appropriate
  • In house training and support will also be supplied by the employer

Apprenticeship standard

  • Customer service practitioner

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