Customer Service Apprenticeship (within an estate agents)

Key Training
North Shields, Tyne and Wear
£175.00 per week
23 May 2019
23 Jun 2019
NE29 0JF
Start Date
18-24 months

Apprenticeship summary

Working week

  • Mon-Sat 8.45am - 5.30pm (you will get one day off throughout the week) Total hours per week: 37.50

Weekly Wage

  • £175.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Main Duties:

  • Answering & Transferring calls
  • Dealing with customer enquiries by phone, email, and face2face
  • Maximise sales opportunities
  • Build & maintain Customer relationships by providing an exceptional level of customer care
  • Achieve targets and deadlines set by the manager
  • Arrange property viewings, valuations and mortgage appointments
  • Admin support within the team

Requirements and prospects

Desired skills

  • Confident
  • Ability to prioritise, multitask and work under pressure
  • Self-motivated and proactive
  • IT literate
  • Good communication skills

Personal qualities

  • Punctual
  • Respectful and Trustworthy
  • An interest in the property industry
  • Well-Spoken
  • Driven

Desired qualifications

  • A-C/9-4 in maths and English are desirable however not essential

Future prospects

  • Progression within the company

Training to be provided

  • Customer Service Level 2 Practioner Standard
  • In house training from the employer
  • Functional Skills maths and English training, where applicable

Apprenticeship standard

  • Customer service practitioner

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