Customer Service Apprenticeship within Medical

2 days left

Key Training
North Shields, Tyne and Wear
£150 per week
23 May 2019
23 Jun 2019
NE29 0DZ
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday. Hours between 8.00am - 6.00pm. Total hours per week: 37.50

Weekly Wage

  • £150.00

Expected duration

  • 12 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Essential functions and basic duties:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Manage the appointment system as per Practice policy
  • Deal with all general enquires, explain procedures and make new/follow up appointments
  • Using your own judgement and communication skills to ensure that patients with no prior appointments, but who need urgent consultation are seen to
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover to ensure procedures are completed   
  • Receive and make telephone calls as required
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery via the computer system
  • Oversee and supervise the waiting area and ensure that any delays to patient appointment times are explained 
  • Collate notes 
  • Manage chronic illness recalls where appropriate 
  • Deal with and action all request for ambulances 
  • Action all personal tasks or appropriate group tasks in a timely manner 
  • Enter requests for the home visits screen, ensuring careful recording of all relevant details 
  • Action repeat prescription requests and ensure that they are ready for collection 
  • Advise patients of relevant charges for private services 
  • Enter patient information on to the computer as required 
  • Patient computerised notes and correspondence 
  • Ensure that all new patients are registered onto the computer system promptly and accurately 
  • Undertake any other additional duties appropriate to the post as requested by the practice manager 

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Excellent Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages

Personal qualities

  • Ability to work independently and as part of a small and busy team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Desired qualifications

  • A-C/ 9-4 GCSE grades or equivalent.

Future prospects

  • Once you have completed your apprenticeship, your employer will be looking to offer you a full-time position within the company.

Training to be provided

  • Customer Service Level 2 Qualification
  • Functional skills and Technical certificate as appropriate.
  • Any other training you may need will be provided by your employer.

Apprenticeship standard

  • Customer service practitioner

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