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Customer Service Apprenticeship within Medical

Employer
Key Training
Location
North Shields, Tyne and Wear
Salary
£150 per week
Closing date
23 Jun 2019

Job Details

Apprenticeship summary

Working week

  • Monday - Friday. Hours between 8.00am - 6.00pm. Total hours per week: 37.50

Weekly Wage

  • £150.00

Expected duration

  • 12 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Essential functions and basic duties:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Manage the appointment system as per Practice policy
  • Deal with all general enquires, explain procedures and make new/follow up appointments
  • Using your own judgement and communication skills to ensure that patients with no prior appointments, but who need urgent consultation are seen to
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover to ensure procedures are completed   
  • Receive and make telephone calls as required
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery via the computer system
  • Oversee and supervise the waiting area and ensure that any delays to patient appointment times are explained 
  • Collate notes 
  • Manage chronic illness recalls where appropriate 
  • Deal with and action all request for ambulances 
  • Action all personal tasks or appropriate group tasks in a timely manner 
  • Enter requests for the home visits screen, ensuring careful recording of all relevant details 
  • Action repeat prescription requests and ensure that they are ready for collection 
  • Advise patients of relevant charges for private services 
  • Enter patient information on to the computer as required 
  • Patient computerised notes and correspondence 
  • Ensure that all new patients are registered onto the computer system promptly and accurately 
  • Undertake any other additional duties appropriate to the post as requested by the practice manager 

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Excellent Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages

Personal qualities

  • Ability to work independently and as part of a small and busy team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Desired qualifications

  • A-C/ 9-4 GCSE grades or equivalent.

Future prospects

  • Once you have completed your apprenticeship, your employer will be looking to offer you a full-time position within the company.

Training to be provided

  • Customer Service Level 2 Qualification
  • Functional skills and Technical certificate as appropriate.
  • Any other training you may need will be provided by your employer.

Apprenticeship standard

  • Customer service practitioner

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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