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Customer Service Apprenticeship

Employer
Key Training
Location
Manchester, Greater Manchester
Salary
£175.00 per week
Closing date
4 Jun 2019

View more

Specialism
Sales / Customer Service
Sector
Recruitment
Role Type
Apprenticeship, Intermediate
Start Date
July
Duration
12-18 months

Job Details

Apprenticeship summary

Working week

  • Monday - Thursday 8 am - 5 pm (4 pm finish on Fridays) Total hours per week: 37.50

Weekly Wage

  • £175.00

Expected duration

  • 12 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Duties to include:

  • Reporting to the appointed SP Business Manager and Payroll Manager, this role is to assist our office based activity relating to candidate and payroll processing
  • Answering calls from candidates who are responding to adverts
  • Inputting candidate packs on to CRM
  • Arrange interviews for candidates in line with Legal and Company compliance standards
  • Where agreed, deliver interview sessions using correct paperwork
  • Liaise with SP BM and Consultants in relation to pipeline availability of candidates
  • Using candidate information on Application Packs, and further probing where appropriate, establish and communicate leads for Sales activity
  • Data input tasks related to the weekly payroll activity
  • Miscellaneous office related tasks (filing, photocopying, etc)

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good telephone manner
  • Ability to work as part of a team
  • Knowledge of Microsoft programs

Personal qualities

  • Confident
  • Ability to work under pressure
  • Outgoing
  • Uses own initiative
  • Willing to work
  • Friendly
  • Professional

Desired qualifications

  • GCSE (or equivalent) grades A*-C/9-4 in English and maths are desirable, however, not essential. 

Future prospects

  • Progression onto level 3 or full-time position for the right candidate.

Training to be provided

  • Customer Service Level 2

Apprenticeship standard

  • Customer service practitioner

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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