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Customer Service Apprenticeship

Employer
Key Training
Location
Leeds, West Yorkshire
Salary
£156 per week
Closing date
17 Jun 2019

View more

Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
July
Duration
12-18 months

Job Details

Apprenticeship summary

Working week

  • Monday - Friday 8.30am - 5.30pm Total hours per week: 37.50

Weekly Wage

  • £156.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

  • Provide technical support to customers via telephone solving printing and scanning issues
  • Install print drivers
  • Handling calls internally and externally 
  • Dealing with queries via email 
  • Set up and configure scanning both to a folder and via email
  • Remotely install Multi-Function Devices to networks
  • Assist with management of XBM network systems and infrastructure
  • Install update and administer software as required
  • Manage inventory of XBM MFD stock
  • Prepare new MFD’s for installation – updating firmware, etc
  • Scan and store documents as required
  • Make network cables as required
  • Assist local uses with IT issues
  • Assist with field installations when needed – visiting customer sites to configure MFD’s

Requirements and prospects

Desired skills

  • Good time management
  • Planning and preparation
  • Critical reasoning
  • Commercial
  • Innovative
  • Pride in their work
  • Commercial awareness
  • Presentation skills
  • Desire to achieve
  • Creative
  • Independent thought processing
  • Personal goal setting

Personal qualities

  • Honesty
  • Results Driven
  • Confident
  • Team player
  • Lead by example
  • Share ideas
  • Self-motivated
  • Committed
  • Share successes
  • Flexibility
  • Proactive
  • Influential

Desired qualifications

  • maths and English A-C 9/4 is essential 

Future prospects

  • Full-time position in the company for the right candidate 

Training to be provided

  • Full level 2 Training to be provided 

Apprenticeship standard

  • Customer service practitioner

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Company info
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB

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