Pharmaceutical Customer Service Apprenticeship

Key Training
Brighouse, West Yorkshire
£150 per week
24 May 2019
17 Jun 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Shift basis Monday - Friday (ranging from 7 am - 10 pm) Some Saturday work. Shifts TBC by the employer. Total hours per week: 35.00

Weekly Wage

  • £150.00

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

This is a great job for those who can maintain a positive and customer friendly attitude at all times. You will also give customers a positive impression or yourself and your organization. You will be expected to deal with customers face to face and over the telephone. So if you've got an outgoing personality, this is the perfect job for you.

Duties to include:

  • Providing excellent customer service at all time to ensure a professional/positive image of the company is given to all existing and new customers
  • Work on the main counter dealing with the sale of products and goods
  • Dealing with clients over the telephone
  • Postal duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Data processing
  • Scanning documents
  • Maintain a professional and welcoming approach at all times
  • Provide helpful and accurate advice to colleagues
  • Assists in the preparation of prepacks, for dispensing by colleagues
  • Sorts and files prescriptions
  • Ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions: to ensure that refrigerated items are stored at the appropriate temperature.
  • Maintain a temperature control record/logbook
  • Safely and securely dispose of waste medication
  • And any other general duties as required

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Ability to multi-task
  • Basic numeracy and literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of a small and busy team
  • Excellent telephone manner

Personal qualities

  • High level of motivation
  • Attention to detail
  • Responsible 
  • Punctual 
  • Efficient 
  • Able to use own initiative 

Desired qualifications

  • Maths and English GCSE A-C or equivalents is desired but not essential 

Future prospects

  • Progression onto level 3 or a full-time position in the company for the right candidate

Training to be provided

  • NVQ Level 2 Qualification in Customer Service
  • Functional Skills in ICT – level 2 (if GCSE A-C is not already achieved)
  • Functional Skills maths level 2 (if GCSE A-C is not already achieved)
  • Functional Skills English level 2 (if GCSE A-C is not already achieved)
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Apprenticeship standard

  • Customer service practitioner

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