Customer Service Apprenticeship (Within an estate agents)

Key Training
Sunderland, Tyne and Wear
£175.00 per week
24 May 2019
24 Jun 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday 9.00am - 5.00pm Total hours per week: 37.50

Weekly wage

  • £175.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Main Duties:

  • Advising clients about the letting process
  • Help arrange viewings
  • Selecting responsible, reliable tenants
  • Preparing tenancy agreements and inventories
  • Checking tenant references
  • Making sure all aspects of the letting meet legal requirements
  • Meeting landlords
  • Advising on rents and ensuring prompt collection of outstanding rents
  • Arranging for maintenance to be carried out
  • Working with a wide range of people, such as solicitors, builders, cleaners and suppliers
  • Handling any problems with the property
  • Keeping up to date with changes in the law related to lettings
  • Keeping good records of property repairs
  • Adhering to company procedure and protocols

Requirements and prospects

Desired skills

  • Excellent spoken and written communication skills
  • IT skills
  • Negotiation, sales and marketing skills
  • The ability to make good working relationships with a wide range of people
  • Good market knowledge
  • The ability to work under pressure
  • Good organisational skills

Personal qualities

  • Punctual
  • Respectful and trustworthy
  • An interest in the property industry
  • Well-spoken
  • Driven

Desired qualifications

  • A-C/9-4 in maths and English (or the equivalent) are desirable however not essential. 

Future prospects

  • Progression within the company. 

Training to be provided

  • Customer Service Level 2 Practioner Standard
  • In house training from the employer
  • Functional Skills maths and English training, if applicable

Apprenticeship standard

  • Customer service practitioner

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