Data Analyst Apprentice

Acorns Childrens Hospice Trust
Drakes Court, Alcester Road, B47 6JR
£8,000.00 - £10,000.00 annually
30 May 2019
01 Jul 2019
Role Type
Apprenticeship, Higher
Start Date
Do you have a passion for analysing data? Would you like to take the first step to a bright carer with a fantastic charity who can offer excellent long term career opportunities?

In your Data Analyst Apprenticeship, you will be working with large amounts of customer data, Analysts take ownership of data issues, complete complex value calculations and assist the Group in keeping data values correct. The successful Analyst will also be expected to resolve significant data issues to deliver an enhanced customer experience.

Your duties and responsibilities in this role will consist of:
  • To support users including staff, volunteers, family members and external professionals in the use of the Acorns care information systems and portal including routine administration.
  • Assist in the development, testing and implementation of new developments, features and processes to maximise the benefits of the care information systems.
  • Assist with data quality cleansing and checking using analysis through a range of tools
  • Use a range of analytical techniques and modelling to identify and predict trends and patterns in data.
  • Work across a variety of care projects providing technical data solutions.
  • Apply the organisations data and information security standards, policies and procedures to data management and administrative activities.
  • Assist in the production of performance dashboards and reports.
  • To work flexibly, within the Care Data Team, in order to maintain the integrity of data across the organisation and ensure all aspects of Information Governance are met and adhered to.
  • Develop and maintain system user guides and support the delivery of training to users of the system. This will include travel across the region and include some planned flexible working outside of normal office hours.
  • Manage care system helpdesk issues liaising effectively with staff, developers, families and external professionals.
  • Manage equipment inventory for users of care information systems in collaboration with the IT department.
  • Ensure that confidentiality is maintained at all times.

Requirements and prospects

Desired skills

  • Ability to learn and adapt very quickly
  • Good problem-solving ability
  • Experience within a similar data analysis role (Desired but not essential)
  • Excellent communication skills and exceptional attention to detail
  • IT Literate including an excellent working knowledge of MS Office is essential, in particular MS Excel.
  • Strong analytical and problem solving skills
  • A passion for providing excellent customer services at all times
  • Strong communication skills with people at varying levels

Personal qualities

  • Bright, outgoing personality with a positive outlook and strong team-working bias
  • Excellent communication skills
  • Good punctually
  • Skilled in identifying and balancing the needs of the individual, the client and the organisation, remaining calm under pressure, whilst maintaining the ability to meet tight deadlines
  • Ability to develop immediate credibility with all levels of staff and acquire an in-depth understanding of the business
  • Ability to convey decisions and requirements succinctly and appropriately
  • Diplomatic but with assertive conflict-resolution and problem-solving skills
  • Confident in managing multiple tasks and tight deadlines
  • Self-motivated and keen to develop, with a willingness and desire to learn

Desired qualifications

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider


Working as part of the Care Data and Systems team the post holder will organise data in order to document and report data analysis activities, manage the care helpdesk and develop the use of care systems with care staff, volunteers, children and families.

Service Delivery

Ensure that all aspects of the Role Specification are met and that the service provided is culturally sensitive and appropriate for all sections of the communities we serve. Equal opportunities will be applied to all aspects of service delivery.


Ensure that our services are 'family centred' and 'family led' and be aware of the need to promote and maintain a positive environment both within Acorns and in all our external contacts.


Take responsibility for ensuring good teamwork and a flexible approach are maintained within the Care Team and the wider organisation.


Take responsibility for ensuring good communication, using the appropriate channels, is maintained within the organisation at all times.

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