Customer Service Apprenticeship within a law firm

Key Training
Whitley Bay, Tyne and Wear
£150 per week
04 Jun 2019
04 Jul 2019
NE26 2JN
Start Date
12-18 months

Apprenticeship summary

Working week

  • Mon-Fri 9.00am-5.00pm Total hours per week: 35.00

Weekly Wage

  • £150.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Are you interested in starting your career within a highly recognized law firm? If yes and you're interested in progressing within the legal sector then apply now for this vacancy and don't miss out!
Main duties and responsibilities:

  • Answering internal and external telephone calls
  • Working on the reception area
  • Meeting and greeting visitors into the office
  • Inputting, organising and reporting data
  • Filing and maintaining internal documents and paperwork
  • Providing excellent customer service
  • Making telephone calls to clients
  • Sending emails and letters to clients

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Ability to work independently and work as part of a team
  • IT literate
  • Professional telephone manner
  • Able to meet deadlines

Personal qualities

  • Presentable at all times
  • Responsible
  • Punctual
  • Mature
  • Able to use own initiative
  • Organised

Desired qualifications

  • A minimum of 5 A*-C GCSE grades including maths and English or the equivalent.

Future prospects

  • Progression within the company.

Training to be provided

  • Customer service practitioner qualification Level 2 
  • In house training to be provided by the employer 
  • Functional skills in maths and English to be provided by the training provider 

Apprenticeship standard

  • Customer service practitioner

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