Customer Service Apprentice

Recruiter
Key Training
Location
Manchester, Greater Manchester
Salary
£175.00 per week
Posted
04 Jun 2019
Closes
04 Jul 2019
Ref
M40 8WN
Start Date
July
Duration
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday 9am - 5pm Total hours per week: 37.50

Weekly Wage

  • £175.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Main Duties:

  • Communicate with clients to talk over SEO strategy and general happiness
  • To forward communications to all relevant staff members
  • Update the CRM with communications info and what's happening with that client
  • Chase outstanding invoices
  • Answer any inbound calls
  • Create and send SEO reports to clients
  • Contact clients to discuss blog topics and social media strategy
  • Report back to the team frequently to update with how campaigns are going and how clients are feeling
  • Update the comms board and ensure people are being contacted frequently
  • Use analytics, sheer and other factors to seek opportunities for upsells
  • Look for positive analytics and campaign results so that we can inform clients when we've done something well
  • Monitor campaigns to ensure we are meeting the targets agreed with the clients
  • Carry out health checks for potential new clients
  • Look for weaknesses in the web design of existing clients
  • Get involved with blog writing and updating social media pages when required

Requirements and prospects

Desired skills

  • Confident
  • Ability to prioritise, multitask and work under pressure
  • Self-motivated and proactive
  • IT literate
  • Good communication skills

Personal qualities

  • Punctual
  • Respectful and Trustworthy
  • An interest in the property industry
  • Well-Spoken
  • Driven

Desired qualifications

  • A-C 9/4 in maths and English are desirable however not essential

Future prospects

  • Progression with the company

Training to be provided

  • Customer Service Level 2 Practitioner Standard
  • In house training from the employer
  • maths and English Functional Skills training, if applicable. 

Apprenticeship standard

  • Customer service practitioner

Apply for Customer Service Apprentice

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from UCAS by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on UCAS you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs