Customer Service Apprentice

Key Training
Manchester, Greater Manchester
£175.00 per week
04 Jun 2019
04 Jul 2019
M40 8WN
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday 9am - 5pm Total hours per week: 37.50

Weekly Wage

  • £175.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Main Duties:

  • Communicate with clients to talk over SEO strategy and general happiness
  • To forward communications to all relevant staff members
  • Update the CRM with communications info and what's happening with that client
  • Chase outstanding invoices
  • Answer any inbound calls
  • Create and send SEO reports to clients
  • Contact clients to discuss blog topics and social media strategy
  • Report back to the team frequently to update with how campaigns are going and how clients are feeling
  • Update the comms board and ensure people are being contacted frequently
  • Use analytics, sheer and other factors to seek opportunities for upsells
  • Look for positive analytics and campaign results so that we can inform clients when we've done something well
  • Monitor campaigns to ensure we are meeting the targets agreed with the clients
  • Carry out health checks for potential new clients
  • Look for weaknesses in the web design of existing clients
  • Get involved with blog writing and updating social media pages when required

Requirements and prospects

Desired skills

  • Confident
  • Ability to prioritise, multitask and work under pressure
  • Self-motivated and proactive
  • IT literate
  • Good communication skills

Personal qualities

  • Punctual
  • Respectful and Trustworthy
  • An interest in the property industry
  • Well-Spoken
  • Driven

Desired qualifications

  • A-C 9/4 in maths and English are desirable however not essential

Future prospects

  • Progression with the company

Training to be provided

  • Customer Service Level 2 Practitioner Standard
  • In house training from the employer
  • maths and English Functional Skills training, if applicable. 

Apprenticeship standard

  • Customer service practitioner

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