Receptionist/Administration Apprentice

Recruiter
Key Training
Location
Castleford, West Yorkshire
Salary
£175.00 per week
Posted
04 Jun 2019
Closes
04 Jul 2019
Ref
WF10 1PH
Start Date
July
Duration
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday 8.30am - 3.30pm Total hours per week: 37.50

Weekly Wage

  • £175.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Main Duties:

  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering, and monitoring of stationery and other supplies
  • Dealing with clinical waste
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills

Personal qualities

  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of a small and busy team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use your own initiative
  • Excellent telephone manner

Desired qualifications

  • A-C in maths and English (or the equivalent) are essential for this position. 

Future prospects

  • Progression within the medical practice. 

Training to be provided

  • Customer Service Level 2 Practioner Standard
  • In house training from the employer
  • Functional Skills maths and English training, if applicable

Apprenticeship standard

  • Customer service practitioner

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