Apprentice Project Manager with the Financial Ombudsman

Financial Ombudsman Service Limited
1, Harbour Exchange Square, London, E14 9GE
£19,201.00 annually
04 Jun 2019
02 Jul 2019
Role Type
Apprenticeship, Higher
Start Date
Our project management teams are responsible for delivering projects and change that offer the best possible service to our internal and external customers.

As an apprentice project manager, you'll assist our more senior project managers in ensuring the delivery of a range of business and change projects to agreed deadlines and within budget. You will gain a detailed understanding of project management and core practices using a range of appropriate methodology and risk management techniques.

You'll be accountable for:
  • Supporting senior and lead project managers
  • Developing and managing project plans to ensure outputs will be delivered to agreed deadlines
  • Identify project risks and agree mitigating actions prior to delivery
  • Managing stakeholder expectations by keeping them up to date with the status of the tasks
  • Monitoring and reporting on progress as required
  • Identify, analyse, and recommend necessary steps to overcome project issues
  • Supporting key project and programme progress meetings - take minutes, notes and actions from project meetings
  • Working with team members and colleagues to develop pragmatic solutions
  • Preparing project documents as appropriate
  • Making a contribution to our ongoing improvement in how we deliver our work
  • Working with and having an understanding of established project management methodologies
  • Working in multidisciplinary teams
  • Working across multiple projects simultaneously and managing conflicting priorities
  • Dealing with ambiguity, managing uncertainty and reacting to the unforeseen
  • Being approachable and collaborative, and working well as part of a team
  • Showing strong problem solving skills - you'll need to be proactive in identifying things to tackle before they become a problem
  • Comply with the internal Financial Ombudsman Change Delivery Framework

How we'll measure your success:
  • Your performance against your objectives, which you'll agree with your manager
  • The successful delivery of the work packages you have been assigned
  • Your ability to manage tasks in accordance with our methodologies and framework
  • How you manage stakeholders and team members - feedback from stakeholders, team members and your manager
  • Your management of risks and issues in what can be a challenging and fluid environment
  • How you've lived our values and demonstrated the behaviors we expect of everyone every day

Requirements and prospects

Desired skills

  • Excellent oral and written communication skills
  • Self-disciplined, and ability to manage the demands of studying while working
  • Effective presentation and negotiation skills
  • Good attention to detail and accuracy
  • Good time management and organisational skills
  • Good decision making skills
  • Taking ownership of the consequences of your own actions
  • Commitment to personal development, exploiting training opportunities and experience in the role
  • IT skills at intermediate level

Personal qualities

  • Ability to work within a team to high standards and tight timescales
  • Self-motivated and you use your own initiative to solve problems
  • Some experience or understanding of the principles of project management would be desirable
  • Experience of using IT applications including Word, Excel, PowerPoint and Outlook
  • Willingness to learn and follow internal processes and procedures

Desired qualifications

  • 5 GCSEs or equivalent at Grade A-C or 4-7 (including maths and English) or equivalent
  • 2 A levelsor equivalent grade pass or above or BTEC level 3 or equivalent

Future prospects

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare, free onsite gym and wellness initiatives, along with an extensive range of flexible benefits including dental and travel insurance.

Things to consider

Please ensure that you apply for the position as soon as possible to avoid disappointment. The closing date is a rough guideline as to when an advert will close. The advert may close before the given closing date if the employer has filled the position(s).

The Apprenticeship National Minimum Wage guide (ANMW):

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