ICT Apprentice Software Engineer

emh group
Memorial House, Whitwick Business Park, Stenson Road, Coalville, LE67 4JP
£18,000.00 annually
04 Jun 2019
30 Jun 2019
Role Type
Apprenticeship, Degree
Start Date
An excellent and exciting opportunity has arisen for an apprentice to join the IT team, based at Memorial House, Coalville.

The 4 year apprenticeship will provide the successful applicant with real work experience whilst studying for a degree-level qualification.

In year 1, you will be a member our customer focused ICT (Information, Communication, Technology) service desk team, acting as the first point of contact for all ICT incident and service requests.

This will include:
  • Assessing and recording all incident & service requests
  • Application & equipment fault diagnostics and resolution
  • Maintaining user access controls
  • Assigning appropriate user access and resources
  • Maintaining application and device security
  • Supporting the wider team to deliver ICT services and solutions

Over the 4 years of your apprenticeship your duties and responsibilities will be varied and aligned with your apprenticeship programme.

There is room to move into different disciplines within IT (such as cyber security, data analytics, network engineering) depending on the needs of the business.

Starting salary is £18,000 per annum, increasing annually (£9,86 per hour).

Requirements and prospects

Desired skills

  • Committed to delivering excellent customer services
  • Good interpersonal & communication skills and the ability to provide clear explanations to non-technical customers
  • High analytical capability to assess and solve problems
  • Good appreciation of the importance of IT security
  • Confident in using a range of technical hardware and devices
  • Practical experience using Microsoft applications
  • Well organised, able to prioritise tasks and work to deadline

Personal qualities

  • Highly motivated and committed to achieving successful outcomes for the whole team
  • The drive and desire to learn
  • Passion for technology
  • Ability to work as part of a busy team demonstrating flexibility and ability to work on own initiative

The successful apprentice must be flexible, hardworking, reliable and willing to complete any tasks associated with their job role, maintaining confidentiality at all times.

Desired qualifications

  • A levels, including maths, Science or IT
  • GCSE A - C in English, maths and ICT (or BTEC equivalent)
  • Relevant experience and/or equivalent qualifications considered

Future prospects

It is expected that upon completion of the Apprenticeship there may be an opportunity to progress further within the organisation onto a suitable pathway.

Things to consider

It is important that the successful candidate is able to respect the confidential nature of personal information and privacy.

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