Apprentice Support Engineer

Recruiter
Virtue Technologies
Location
West Lancashire Investment Centre, Maple View, Skelmersdale, WN8 9TG
Salary
£117.00 per week
Posted
05 Jun 2019
Closes
18 Jul 2019
Ref
VAC001542034
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
July
Duration
Permanent
Are you looking for a new and exciting opportunity to kick start your career?

Do you have a passion for problem solving, such as working on IT solutions, Networks and developing fixes?

Are you ready to challenge yourself and learn new skills and gain on the job experience?

Do you have qualifications in IT and want to focus your skills in a specialised and technical environment?

Are you looking for a new and exciting opportunity to kick start your career?

Do you have a passion for problem solving, such as working on IT solutions, Networks and developing fixes?

... Sounds Great? But what will I learn...

Job Role
  • Participate, develop and grow through the engagement with Virtue Technologies' Apprentice Scheme, in partnership with Runshaw College
  • Work alongside other engineers to deliver support services to our education customers
  • Develop skills to enable the resolution of end user IT problems
  • Develop skills to respond to support calls, accurately recording support tickets utilising the company's helpdesk solution
  • Develop skills to monitor and manage customer on-premise and cloud backup and DR services
  • Develop skills to support customers with technologies such as Endpoint AV, End User Technologies, Office 365, Windows Server and Active Directory


Requirements and prospects

Desired skills

Essential
  • Driving Licence and vehicle as you will be visiting customer sites(mileage will be paid)
  • Excellent written and verbal communication
  • Be an innovative, organised and collaborative
  • Able to manage time
  • Able to manage the demands of numerous tasks
  • Able to work on own initiative and within a team environment
  • Diplomatic when faced with issues
  • A likeable personally and the ability to build relationships.
  • Commitment to personal development to become an integral part of the business at the end of the apprenticeship


Personal qualities

Essential
  • Strong interest in IT systems at all levels - covering a range of interests from hardware technical issues to web-based applications
  • Strong numeric skills, logical thinker, high levels of accuracy and attention to details

Desireable
  • Willing to undertake training to fulfil the requirements of the role
  • Willing to work additional hours to meet the demands of the role
  • MS Server Administration
  • Virtualisation (e.g. VMWare)
  • MS Office 365 Skills
  • MS Office skills
  • Client configuration skills


Desired qualifications

5 GCSEs A*- C English, Maths and ICT or Equivalent

Future prospects

This is a fixed term contract for the duration of the apprenticeship course.

Things to consider

In order to progress your application, it is essential that you email Runshaw College a copy of your current CV. Please forward as a word document to adultadmin@runshaw.ac.uk.

WE CANNOT PROGRESS YOUR APPLICATION UNTIL WE RECEIVE YOUR UP-TO-DATE CV.

Please note: this vacancy may close before the closing date if the employer deems sufficient application forms have been received.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

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