Residential Field Technician Apprenticeship

Virgin Media
Thames Valley, Harlow, Brighton
£16,000 + salary progression based on performance + amazing benefits
06 Jun 2019
30 Aug 2019
Role Type
Apprenticeship, Higher
Start Date
12-18 months


Residential Field or Customer In-Home Technicians are the face of Virgin Media, visiting customers’ homes to install and repair our ground-breaking broadband, TV and home phone products.

At Virgin Media, our customers expect to be dazzled! This Apprenticeship Scheme welcomes both women and men to join the frontline of one of the UK’s most forward-thinking and fun-loving companies. You’ll get the chance to travel across your region, visiting customers’ homes to install or fix their products and dazzle them with your enthusiasm.

All our Apprenticeship Schemes are offered on permanent contracts. And, around 90% of apprentices stay on with us – while others will have gained transferable skills that are sought after elsewhere.

Let’s talk about what you’ll be doing…

Our Residential Field or Customer In-Home Technicians connect our customers to everything that matters to them. You’ll be visiting their homes to install or repair our phone, TV and broadband products, offer advice and tips to get the most from our services, and leave them happy with our heartfelt service.

You’ll be taught how to run cables properly, measure and adjust signal levels, make and change connections, configure state-of-the-art equipment and give our customers the low down on how their services work.

At Virgin Media, you’ll be part of a growing business, we’ll keep growing by attracting, and keeping, customers with our sensational products, ultrafast speeds and heartfelt service.

How are you going to get there?

Ideally, you’ll be comfortable using cutting edge technology, enjoy solving problems (especially using your hands) and have a talent for talking to people – while a full driving license and head for heights would also be useful! 

We do things a little differently here. And to make that happen our people need to be a little different too. Our people are super sharp and switched on. They are friendly, flexible and up for the challenge of satisfying our customers – that’s the deal here!

So, what can we do for you?

During the scheme, you’ll gain all the experience, understanding and exposure you’ll need to move onwards and upwards through our company – and we’ll pay you a decent salary with amazing benefits along the way!

We’re looking for tech savvy women and men who can shine a bright light on technical gremlins, while being a brand ambassador every time they deal with our customers.

In 2017, we announced our long-term vision of achieving 50/50 gender parity by 2025. It’s super-important for us to reflect equality and diversity in our workforce, especially for STEM* based subjects – and that’s why we’re encouraging men and women to hone their technical skills with us.

(*STEM based subjects are those that fall under Science, Technology, Engineering and Maths disciplines)

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