IT Support Apprentice

Recruiter
Herbert Walker Ltd
Location
PO Box 231, Shipley, BD17 7AS
Salary
£15,000.00 annually
Posted
07 Jun 2019
Closes
01 Aug 2019
Ref
VAC001543261
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
August
Duration
Permanent
Your duties and responsibilities in this role will consist of:
  • Installation of new software & renewal of software licensing.
  • Setting up new PCs (Adding them to Active Directory, Installing Antivirus & relists, Creating Network Shares etc).
  • Diagnosing faults, both hardware and software based and then resolving.
  • Providing general support both over the phone and face-to-face (Microsoft Office, Printers, File Management etc)
  • Hardware consulting based on cost efficiency, performance, future-proofing etc.
  • Network maintenance (patching ports, rebooting switches, crimping new ports and creating cat5e cable).
  • Site Monitoring (HDD Space, Network Bandwidth, Anti-virus licensing).
  • Active Directory management (removing/disabling old users, keeping organisational units up to date).
  • Group policy deployment to provide security and application updates.
  • Scheduling & notification of downtime for updates, restarts, network loss etc.
  • Maintenance of phone list and providing 1st line support for the phone system.
  • Managing and maintaining the wireless system and diagnosing issues.

Company Specific / Additional Duties:
  • Providing 1st and 2nd line support for the company MIS (Tharstern's Primo). This also involves actively liaising with Tharstern's support team & developers.
  • Creation of crystal reports & updating/fixing report issues.
  • Creation and upkeep of custom programs coded in C# using visual studio.
  • HTML/CSS edits to the website when required.
  • Maintenance of the website's hosting including SSL generation via Let's Encrypt.
  • Using Planet Press to generate automated workflows.
  • Actively working alongside a developer on a bespoke MIS system for our sister-company; providing support on both IIS7, Server Setup & PHP issues as well as workflow development.
  • Using SQL to generate views for use in our MIS & Crystal Reports. SQL is also used to repair certain Tharstern issues as well as for use in custom programs.
  • Using Altova's Mapforce to create file mappings for numerous systems.
  • Upkeep of various bespoke systems.


Requirements and prospects

Desired skills

  • Well organized, self-motivated, reliable, independent worker needing limited managerial oversight
  • Ability to communicate clearly and thoroughly with staff, management, vendors, and clients
  • Good troubleshooting skills
  • Good understanding of internet technologies
  • Fast learner


Personal qualities

  • Hardworking
  • Able to work well as part of a team
  • Excellent communication skills
  • Reliable
  • Self Motivated
  • Punctual
  • Logical thinking
  • Enthusiasm
  • Willing to learn


Desired qualifications

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)


Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

Full UK Driving License due to nature of the job.

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