IT Support Apprentice

Herbert Walker Ltd
PO Box 231, Shipley, BD17 7AS
£15,000.00 annually
07 Jun 2019
01 Aug 2019
Role Type
Apprenticeship, Higher
Start Date
Your duties and responsibilities in this role will consist of:
  • Installation of new software & renewal of software licensing.
  • Setting up new PCs (Adding them to Active Directory, Installing Antivirus & relists, Creating Network Shares etc).
  • Diagnosing faults, both hardware and software based and then resolving.
  • Providing general support both over the phone and face-to-face (Microsoft Office, Printers, File Management etc)
  • Hardware consulting based on cost efficiency, performance, future-proofing etc.
  • Network maintenance (patching ports, rebooting switches, crimping new ports and creating cat5e cable).
  • Site Monitoring (HDD Space, Network Bandwidth, Anti-virus licensing).
  • Active Directory management (removing/disabling old users, keeping organisational units up to date).
  • Group policy deployment to provide security and application updates.
  • Scheduling & notification of downtime for updates, restarts, network loss etc.
  • Maintenance of phone list and providing 1st line support for the phone system.
  • Managing and maintaining the wireless system and diagnosing issues.

Company Specific / Additional Duties:
  • Providing 1st and 2nd line support for the company MIS (Tharstern's Primo). This also involves actively liaising with Tharstern's support team & developers.
  • Creation of crystal reports & updating/fixing report issues.
  • Creation and upkeep of custom programs coded in C# using visual studio.
  • HTML/CSS edits to the website when required.
  • Maintenance of the website's hosting including SSL generation via Let's Encrypt.
  • Using Planet Press to generate automated workflows.
  • Actively working alongside a developer on a bespoke MIS system for our sister-company; providing support on both IIS7, Server Setup & PHP issues as well as workflow development.
  • Using SQL to generate views for use in our MIS & Crystal Reports. SQL is also used to repair certain Tharstern issues as well as for use in custom programs.
  • Using Altova's Mapforce to create file mappings for numerous systems.
  • Upkeep of various bespoke systems.

Requirements and prospects

Desired skills

  • Well organized, self-motivated, reliable, independent worker needing limited managerial oversight
  • Ability to communicate clearly and thoroughly with staff, management, vendors, and clients
  • Good troubleshooting skills
  • Good understanding of internet technologies
  • Fast learner

Personal qualities

  • Hardworking
  • Able to work well as part of a team
  • Excellent communication skills
  • Reliable
  • Self Motivated
  • Punctual
  • Logical thinking
  • Enthusiasm
  • Willing to learn

Desired qualifications

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

Full UK Driving License due to nature of the job.

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