IT Support Apprentice
- Employer
- Herbert Walker Ltd
- Location
- PO Box 231, Shipley, BD17 7AS
- Salary
- £15,000.00 annually
- Closing date
- 1 Aug 2019
View more
- Specialism
- IT
- Sector
- Unspecified
- Role Type
- Apprenticeship, Higher
- Start Date
- August
- Duration
- Permanent
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Your duties and responsibilities in this role will consist of:
Company Specific / Additional Duties:
Requirements and prospects
Desired skills
Personal qualities
Desired qualifications
Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
Full UK Driving License due to nature of the job.
- Installation of new software & renewal of software licensing.
- Setting up new PCs (Adding them to Active Directory, Installing Antivirus & relists, Creating Network Shares etc).
- Diagnosing faults, both hardware and software based and then resolving.
- Providing general support both over the phone and face-to-face (Microsoft Office, Printers, File Management etc)
- Hardware consulting based on cost efficiency, performance, future-proofing etc.
- Network maintenance (patching ports, rebooting switches, crimping new ports and creating cat5e cable).
- Site Monitoring (HDD Space, Network Bandwidth, Anti-virus licensing).
- Active Directory management (removing/disabling old users, keeping organisational units up to date).
- Group policy deployment to provide security and application updates.
- Scheduling & notification of downtime for updates, restarts, network loss etc.
- Maintenance of phone list and providing 1st line support for the phone system.
- Managing and maintaining the wireless system and diagnosing issues.
Company Specific / Additional Duties:
- Providing 1st and 2nd line support for the company MIS (Tharstern's Primo). This also involves actively liaising with Tharstern's support team & developers.
- Creation of crystal reports & updating/fixing report issues.
- Creation and upkeep of custom programs coded in C# using visual studio.
- HTML/CSS edits to the website when required.
- Maintenance of the website's hosting including SSL generation via Let's Encrypt.
- Using Planet Press to generate automated workflows.
- Actively working alongside a developer on a bespoke MIS system for our sister-company; providing support on both IIS7, Server Setup & PHP issues as well as workflow development.
- Using SQL to generate views for use in our MIS & Crystal Reports. SQL is also used to repair certain Tharstern issues as well as for use in custom programs.
- Using Altova's Mapforce to create file mappings for numerous systems.
- Upkeep of various bespoke systems.
Requirements and prospects
Desired skills
- Well organized, self-motivated, reliable, independent worker needing limited managerial oversight
- Ability to communicate clearly and thoroughly with staff, management, vendors, and clients
- Good troubleshooting skills
- Good understanding of internet technologies
- Fast learner
Personal qualities
- Hardworking
- Able to work well as part of a team
- Excellent communication skills
- Reliable
- Self Motivated
- Punctual
- Logical thinking
- Enthusiasm
- Willing to learn
Desired qualifications
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)
Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
Full UK Driving License due to nature of the job.
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