Network Operation Centre Apprentice

Recruiter
LIMA NETWORKS LTD
Location
6, Pacific Way, Manchester, M50 1DR
Salary
£11,000.00 annually
Posted
06 Aug 2018
Closes
30 Sep 2019
Ref
VAC001437289
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
October
Duration
Permanent
LIMA's Network Operation Centre Apprentice role is focused on proactively monitoring their customers' infrastructure in order to prevent major incidents and avoidable downtime. It requires basic exposure to latest technologies such as Microsoft Windows Server, Microsoft Exchange Server, NetApp, VmWare and networking.

Your duties and responsibilities in this role will consist of:
  • Proactive monitoring of customers' infrastructure
  • Incidents logging and escalation
  • On boarding new customers on to the monitoring platform
  • Working as part of the Support Team to assist in resolving cases
  • Assisting other members of the technical team
  • Identifying projects / sales opportunities from analysing trends
  • Provide different levels of monitoring to Lima's customers.


Requirements and prospects

Desired skills

  • Ability to work with a team
  • Customer facing experience
  • Excellent troubleshooting skills
  • Able to communicate with Customers, Vendors and Colleagues
  • Basic knowledge of Microsoft based operating systems, Server 2008/2012 and Windows 7/8/10
  • Basic Networking knowledge (LAN, WAN, Wireless)
  • Basic Microsoft Exchange Server knowledge
  • Basic Administration and Support Experience of Networking Technologies including vendors such as Watchguard Firewalls, HP Network Devices, Cisco Firewalls/Switches
  • Basic knowledge of Virtualisation Technologies including VmWare and Hyper-V
  • Basic understanding of Storage Solutions including both SAN and NAS
  • Appreciation of ITIL standards


Personal qualities

  • Relevant technical experience
  • Self- motivated
  • Excellent communication skills
  • Outgoing friendly character, polite and professional
  • Ambitious and self- driven
  • Well presented
  • Fast learner


Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

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