Telecommunications Support Apprentice

Recruiter
Anonymous
Location
Manchester
Salary
14000.00 - 14000.00 GBP Annual + GBP14000/annum
Posted
11 Jun 2019
Closes
09 Jul 2019
Start Date
Immediate
Duration
Permanent
Telecommunications Support Apprentice
Location: Manchester - M17 1BR
Salary: GBP14k
Employment Status: Full-Time, Fixed Term 24 Months
About the Role
The role of Telecommunications Support Apprentice, to start in September 2019, will encompass a range of key customer service activities, providing support to our customers & clients. You will work towards acting as the main customer contact point for a range of query types.
During your 24-month Apprenticeship you'll undertake the level 3 Unified Communications Technician standard and work across a range of both fault support and provisioning teams within Gamma to gain a wide range of experience and business understanding within the Telecoms industry.
As a Telecommunications Support Apprentice you'll play a key part in a fast-paced, proactive business function that is key to our success.
- You will be part of a team of apprentices and spend your time acting as a first line of technical telecoms customer support for our customers & clients.
- You will, over time, be able to deliver technical support to resolve customer faults over a range of our products, remotely with our customers & clients.
- You will, over time, be able to advise on provisioning and supply matters with our customers & clients.
About You
- You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- You will thrive in an environment where you are trusted to be work smart and work hard without micro management.
- You'll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
- You will have excellent IT Skills alongside a passion for all things tech.
- You'll have a strong academic track record, with a passion to learn and develop further.
About Gamma
Gamma is a leading supplier of voice, data and mobile products and services in the UK.
People are the lifeblood of our success. The people working for us are unusually passionate and enthusiastic about what they do. That's because the ethos within our company is an open, friendly, honest, non-political environment, whilst always being responsive, flexible, committed and hardworking.
In 2019 we were voted one of 'The Sunday Times 100 Best Companies to Work For' for the sixth time.
We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.
There are many good reasons to join Gamma. You'll find we work in a relaxed environment with an emphasis on delivering the highest quality in everything we do.
We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010

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