Chartered Manager Degree Level Apprenticeship - IT ISM

DHL Supply Chain
12 Jun 2019
10 Jul 2019
Role Type
Start Date
We have an exciting opportunity for students to earn a degree whilst developing their professional skills within a global market leading organisation. The program is suitable for students who are interested in entering management positions and want to build their capability to successfully manage people, projects, operations and/or services.

Students will learn the technical knowledge, gain real experience and wider skills through a range of structured placements across a variety of DHL customer contracts and locations within the UK. This is a unique opportunity for students to gain a business degree within an apprenticeship whilst earning in the workplace.

In this role you will build experience and knowledge by supporting the UKI Infrastructure & Service Management team, including: working with IT End User & IT Service Management team on Desktop & Collaboration services, IT Service Design, Telecoms & Hosting Services Teams and Business Unit Service management full - progressing from observer & support through to active participant & lead.

You will work closely with the all teams within ISM gaining knowledge and experience to support our Operations - much of the initial time would be spend shadowing the existing teams in both BAU activities as well as on specific initiatives. The role would progress to active participant and eventually lead for ISM Initiatives. Experience would also be gained in managing IT suppliers both Internal & External.

Key Responsibilities in this role will include:
  • Acting as secondary/alternative Service Management contact within Business Unit Service Management for small to mid-size customers.
  • Providing site based service reviews where appropriate, to build site IT and Operational relationships for small to mid-size customers
  • Manage Suppliers (internal & External) to deliver required levels of service
  • Demonstrate an ability to source solutions from suppliers

Key skills and experience in this role will include:

(Standard University entry criteria applies)
  • 260 UCAS points (104+ UCAS points from September 2017 under the new UCAS tariff system) grade C GCSE English and Mathematics or;
  • Completion of a Level 3 Apprenticeship/professional qualification in a relevant discipline or;
  • Recognised and equivalent qualification
  • Passion and motivation to start and develop an IT career within the Supply Chain & Logistics industry in the UK market post-academia
  • Flexible in approach to working styles, shifts and roles
  • Eligibility to work in the UK for the full duration of the apprenticeship
  • Confident communicator - able to tailor communication style according to the audience
  • Enthusiastic and open-minded in getting the most out of the apprenticeship
  • Sensitive to diverse working teams and environments

Apprenticeship qualification:

During the 4 year apprenticeship, you will work towards achieving a Level 6 Chartered Manager Degree Level qualification. In your first three years, you will experience a range of structured IT placements across our warehouse, transport and functional operations giving you the opportunity to gain real life experience! In your final year, you will specialise in your preferred area, whilst completing your end point assessment.

You will be allocated a Mentor and a Learner Manager from The Apprenticeship Training Provider who will be a subject matter expert in the field of the Apprenticeship you will be under taking.

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement with the desire to succeed, simply apply online ensuring that a full up to date CV is attached with your application. Please include a cover letter stating why you have applied for this role. Please also include copies of any prior learning, GCSE, O level, A/AS Level, HND, BTEC, NVQ, Diplomas, degrees. Applications received without a cover letter and certificates of prior learning will automatically be rejected.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

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