Enterprise Network Services Apprentice Role (Level 4 Network Engineer Apprentice)

Kings wood Fields, Millfield Lane, Tadworth, KT20 6RP
£20,000.00 annually
12 Jun 2019
20 Aug 2019
Role Type
Apprenticeship, Higher
Start Date
The Enterprise Network Services team are responsible for:
  • Innovative network, firewall and voice design solutions
  • Supporting operations and delivering these services to the FIL business units
  • The ENS team have global responsibilities delivering a regional support service through a virtual model, with staff located in our UK, Europe, Asia and India offices
  • Develop an understanding of the different services that ENS provides to the Fidelity business
  • Through mentoring and personal development, you will start to learn about the different processes and procedures used throughout Technology Infrastructure Services (TIS)
  • Begin to technically understand the varied hardware and software platforms used across the FIL estate
  • Grow technical knowledge and ability to solve problems and provide on-going support for clients
  • Attend classroom led training and achieve associated certifications
  • Produce monthly progress tracker for ENS Management team

Requirements and prospects

Desired skills

  • Mentor and cross train ENS staff, if able and as required
  • Grow technical knowledge and ability to solve problems and provide on-going support for clients
  • Willingness to learn new technologies
  • Excellent problem-solving skills
  • Excellent time management skills
  • Excellent communication skills both written and spoken
  • Ability to work as part of the Global ENS team
  • Knowledge of Microsoft desktop products including Microsoft Office
  • General computer hardware and networking knowledge
  • Awareness of ITIL methodologies
  • Analytical and problem-solving skills
  • Knowledge of scripting and coding
  • Identify areas for automation and reduced manual process

Personal qualities

  • Conduct yourself in a professional manner
  • Invest time in training and development opportunities
  • A desire to provide the best of breed service to customers

Desired qualifications

  • At least five GCSEs (or equivalent) at Grade 4/C or above including maths, English and either IT or science
  • Ideally, you will have either a minimum of two A levels (or equivalent) a Level 3 Apprenticeship qualification or Level 3 BTEC

Future prospects

Upon successful completion of the apprenticeship, Fidelity would look to find the Apprentice a full-time position in the ENS team or any other appropriate TIS team.

Things to consider

Our Values:
All of our people must be able to demonstrate affinity with the Fidelity core values:
  • Innovation - Being willing to experiment and try new and better ways to serve our clients
  • Integrity - Taking personal responsibility for always acting in the best interests of our clients
  • Excellence - Striving to be the best while knowing we can always be better next time

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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