IT Network Engineer Apprentice - 18263
- Employer
- Practice Labs
- Location
- 8, Galleon Boulevard, Dartford, DA2 6NX
- Salary
- £10,500.00 annually
- Closing date
- 23 Jul 2019
View more
- Specialism
- IT
- Sector
- Unspecified
- Role Type
- Apprenticeship, Higher
- Start Date
- July
- Duration
- Permanent
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You'll be working closely with the Product and Development team as new products and new features are released providing your platform knowledge and expertise to enhance the end user experience.
Main role / responsibilities:
Requirements and prospects
Desired skills
Personal qualities
Desired qualifications
Future prospects
Things to consider
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
For information on the Apprenticeship National Minimum Wage (ANMW), please refer to:https://www.gov.uk/national-minimum-wage-rates
Main role / responsibilities:
- 2ndline end user support via ticketing platform through email and telephone
- Monitoring and feedback to 1stline offshore support team
- Local office desktop support to internal staff
- Basic data centre operations duties
- Virtual machine configuration changes
- Product-ware content changes
- Platform application testing
- Out-of-hours support
- System monitoring and health alert response
- Incident investigation
- Implement process improvements
Requirements and prospects
Desired skills
- Customer Service
- Communication skills
- Virtual Machine installation experience
- Windows, Linux operating system experience
- Network Level 3 or 4 and/or Technical apprenticeship experience
- Ability to build PC from scratch
Personal qualities
- Team player
- Taking Initiative to prioritise workload
Desired qualifications
- GCSEs including maths and English
- Any previous IT Qualifications / Apprenticeship / Extended Diploma
Future prospects
- Full-time position
Things to consider
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
For information on the Apprenticeship National Minimum Wage (ANMW), please refer to:https://www.gov.uk/national-minimum-wage-rates
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