IT Network Engineer Apprentice - 18263

Recruiter
Practice Labs
Location
8, Galleon Boulevard, Dartford, DA2 6NX
Salary
£10,500.00 annually
Posted
13 Jun 2019
Closes
22 Jul 2019
Ref
VAC001545494
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
July
Duration
Permanent
You'll be working closely with the Product and Development team as new products and new features are released providing your platform knowledge and expertise to enhance the end user experience.

Main role / responsibilities:
  • 2ndline end user support via ticketing platform through email and telephone
  • Monitoring and feedback to 1stline offshore support team
  • Local office desktop support to internal staff
  • Basic data centre operations duties
  • Virtual machine configuration changes
  • Product-ware content changes
  • Platform application testing
  • Out-of-hours support
  • System monitoring and health alert response
  • Incident investigation
  • Implement process improvements


Requirements and prospects

Desired skills

  • Customer Service
  • Communication skills
  • Virtual Machine installation experience
  • Windows, Linux operating system experience
  • Network Level 3 or 4 and/or Technical apprenticeship experience
  • Ability to build PC from scratch


Personal qualities

  • Team player
  • Taking Initiative to prioritise workload


Desired qualifications

  • GCSEs including maths and English
  • Any previous IT Qualifications / Apprenticeship / Extended Diploma


Future prospects

  • Full-time position


Things to consider

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

For information on the Apprenticeship National Minimum Wage (ANMW), please refer to:https://www.gov.uk/national-minimum-wage-rates

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