Customer Service Apprentice in an Estate Agents

Key Training
Leeds, West Yorkshire
£150 per week
17 Jun 2019
17 Jul 2019
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday, 9:00am - 5:30pm. Total hours per week: 37.50

Weekly wage

  • £150.00

Expected duration

  • 12 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

We have an excellent job opportunity with a leading Estate Agent who deal with predominantly lettings and are committed to delivering a quality personal service to clients and tenants. The role involves working within a friendly team, undertaking a variety of administrative tasks.

This is an ideal opportunity for those who like to undertake a variety of tasks and can multi-task with ease. You will always be expected to complete various jobs whilst maintaining a professional attitude.

The successful applicant will work in a busy vibrant office, learning not only general administrative/office skills as well as gaining an excellent insight into the sector.

Duties will include:

  • Working with customers to maintain a professional and positive image at all times
  • Use a telephone system for incoming and outgoing calls and taking accurate messages
  • IT - Knowledge of Microsoft Word and Outlook are essential
  • Accurate emails
  • Providing support for general admin duties
  • Compiling and checking documents
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Scanning documents
  • Typing duties
  • Any other duties required

Requirements and prospects

Desired skills

  • Organisational skills
  • Good multi-tasking skills
  • IT literacy
  • Good communication skills and strong telephone voice and is essential
  • Good people skills
  • If you drive this is a plus and the company may pay more for this

Personal qualities

  • Smart personal presentation
  • Punctual
  • Honest
  • Desire to do well
  • Interested in estate agency

Desired qualifications

  • GCSE grades A-C (or equivalent) in English and maths are desirable

Future prospects

  • Potential to progress onto the level 3 apprenticeship in Business and Administration or a full-time career within property

Training to be provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional skills in maths, English and ICT (if required)
  • Excellent in-house training

Apprenticeship standard

  • Customer service practitioner