Customer Service Apprenticeship

Key Training
Gateshead, Tyne and Wear
£230 per week
17 Jun 2019
17 Jul 2019
NE11 0BF
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday 9.00am - 5.00pm Total hours per week: 37.50

Weekly Wage

  • £230.00

Expected duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Your key duties and responsibilities will be to:

  • Communicate with customers within your portfolio of accounts on a daily basis to ensure customer satisfaction and expectations are maintained
  • Project management, problem-solving, commercial analysis and production of various reports
  • Raising orders and creating picking instructions based on customer request or VMI management
  • Maximise the opportunities to contribute to improvements in the profitability of the business such as charging for extras
  • Work in close conjunction with all other departments to ensure deliveries are OTIF, stock discrepancies resolved and information released to the factory is correct
  • Assist in ensuring that all employees joining the company in the Sales Department are trained and competent and that departmental KPIs are met

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills
  • Good numeracy and literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to use own initiative
  • Ability to multitask
  • Ability to work independently and as part of a team

Personal qualities

  • Attention to detail
  • Punctual
  • Good time keeping skills
  • Excellent organisational skills
  • Committed
  • Strong work ethic

Desired qualifications

  • Good English and maths skills as the candidate will be getting a short test on these subjects
  • Good ICT skills

Future prospects

Once you have completed your apprenticeship, the employer will be looking to offer you a full-time position within the company.

Training to be provided

  • Customer service practitioner qualification 
  • Functional skills in maths, English and ICT to be provided by the training provider 
  • Any other training you may need will be provided by the employer

Apprenticeship standard

Customer service practitioner