Business Administration Apprenticeship

Key Training
Team Valley Trading Estate, Gateshead
£150 per week
17 Jun 2019
17 Jul 2019
NE11 0HW
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday 9.00am - 5.00pm Total hours per week: 35.00

Weekly wage

  • £150.00

Expected duration

  • 12 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Job role:

  • Acts as the primary contact for external clients
  • Keeping clients updated on how their cases progress
  • Manages telephone, and e-mail queries from third parties i.e. clients
  • Maintains client files, filing, scanning documents etc
  • Accurate dispatching of information as required via email
  • Accurate data entry onto the in-house information system
  • Data collation
  • General office administration duties; including documenting invoices, updating spreadsheets and filing
  • Delivery and collection of urgent documents e.g. court papers, client papers etc
  • Other ad hoc duties as required

To progress on to:

  • Dealing with client files
  • Drafting client letters
  • Dealing with clients
  • Processing claims
  • Drafting court documents
  • Dealing in the warranty department
  • Dealing in the legal department

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail

Personal qualities

  • Excellent communication skills and telephone manner
  • Ability to multitask
  • Basic literacy and numeracy skills
  • Sound knowledge of Microsoft Excel packages and social media platforms

Desired qualifications

GCSE (or equivalent) grades A*-C/9-4 in English and maths are desirable, however, not essential for this role.

Future prospects

  • Progression within the company.

Training to be provided

  • Level 2 NVQ in Business and Administration
  • Level 2 Technical Certificate
  • Level 1 Functional Skills to be provided by the training provider (if required)
  • In-house training to be provided by the employer
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

  • Business and Administration

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