IT Helpdesk / Network Engineer Apprentice - 17954

DP Systems
85, Longbridge Road, Barking, IG11 8TB
£10,500.00 annually
17 Jun 2019
23 Jul 2019
Role Type
Apprenticeship, Higher
Start Date
With a track record of 30 years with an astounding client retention, we are a business focused on expanding, increasing our horizons and getting the best people. We offer a work hard, play hard environment, with a dynamic friendly team.

Duties and key responsibilities:
  • Answering the incoming helpdesk calls that are logged via email, telephone and in person
  • Investigating and resolving the logged helpdesk calls, escalating where needed
  • Providing Telephone and / or Remote Support to solve customer problems/requests
  • Visiting customer sites to install PCs, Laptops, software and upgrades as well as solve problems
  • Working on new projects, building systems in the office for remote and on-site setup

Requirements and prospects

Desired skills

  • Proven experience in installing & configuring & supporting Windows XP, and Win 7
  • Supporting PCs/Laptops/Tablets in a Windows Domain
  • Supporting Microsoft Office 2010 or 2013 / 2016
  • Supporting & Administering Office365 & Outlook Users
  • Ability to rebuild workstations, laptops
  • Installation of general PC / Network based software, Office, Sage/Adobe etc.
  • Cabling -Cat5e, Patching & Terminating
  • General experience of Active Directory
  • Familiar with IPHONES, IPADS, Blackberry & Android Devices for Email and Web use
  • Able to use remote support tools such as RDP, Teamviewer, PC Anywhere and Logmein
  • Ability to understand IP networks and debugging of basic network problems
  • Able to configure ADSL Routers, WIFI Access Points, NAS Boxes, Network Printers, Scanners

Personal qualities

  • Solid, proven communications skills to be able to provide Support over the phone and face to face
  • Customer Service driven
  • Self-motivated to find answers, solutions and satisfy customer demands
  • Able to understand deadlines, client needs and goals of business and turn projects around meeting deadlines

Desired qualifications

  • Minimum 5 GCSE's(or equivalent qualifications) including English and maths
  • A-Levels -Desirable

Future prospects

Progression to another Apprenticeship full-time employment.

Things to consider

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

For further information on the Apprenticeship National Minimum Wage (ANMW), please refer to:

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