Data Delivery Apprentice (an Arch apprenticeship)

Recruiter
Collinson (Central Services) Ltd
Location
123, Houndsditch, London, EC3A 7BU
Salary
£18,000.00 annually
Posted
18 Jun 2019
Closes
04 Jul 2019
Ref
VAC001547402
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
July
Duration
Permanent
You'll be responsible for helping to deliver accurate data reports, communication extracts, customer / supplier support, web management and financial administration.You'll also communicate with internal departments to articulate a variety of briefs focused around data and operational processes in order to provide general support to the Client Services team.

This is an entry-level position for someone looking to build a career in a data technical delivery environment.

Key responsibilities

General responsibilities include:
  • Preparation and creation of customer data files used in digital client campaigns across a variety of digital media platforms
  • Identify, collect and migrate data to/from a range of internal and external systems
  • Manipulate and link different data sets as required
  • Interpret and apply the organisations data and information security standards, policies and procedures to data management activities
  • Measure and report on digital marketing activities
  • Collect and compile data from different sources
  • Perform database queries across multiple tables to extract data for analysis
  • Assist with data quality checking and cleansing
  • Apply structured techniques to problem solving, and analyses problems and resolves issues across a variety of digital platforms

More specifically for this role the candidate will perform the following tasks as part of a team:

Data
  • Produce customer data files for use in digital marketing campaigns
  • Preparing and distributing data reports on a weekly basis
  • Carrying out ad-hoc manipulation of data in response to requests from the client or other team members
  • Supporting with data investigations related to client queries, customer accounts / points calculations queries, sales information, data analysis output and system errors

Communication

Support with the delivery of customer email communications, which may include:
  • Liaising with internal departments, client or 3rdparties to source information, checking information, manage timelines, obtain authorisation and secure approvals
  • Prepare data for loading onto the email delivery platform for communications
  • Prepare data for loading into the campaign analysis tool
  • Generate post campaign reports and share findings with internal stakeholders and clients

Website Management
  • Preparing, managing and checking content for customer website front-end
  • Managing, setting up and testing content / rules for website back-end
  • Investigating, resolving and testing system issues in conjunction with Client Service and IT teams

Stock Control
  • Monitoring stock levels and ordering new stock where required
  • Completing checks on Limited Stock report and checking it against figures in the system

Customer / supplier support
  • Managing the customer & supplier support email inboxes, responding to queries in line with agreed service level agreements
  • Responding and escalating issues reported via customer & supplier support email inboxes
  • Using the system to investigate and manually award points to customers with missing points claim

Finance Management
  • Completing checks on supplier invoices received
  • Submitting supplier invoices for payment and updating the payment spread sheet


Requirements and prospects

Desired skills

  • Good at problem solving/data analysis
  • Clear and confident communication skills, both verbal and written
  • Good knowledge of Microsoft Office, particularly Microsoft Excel is essential

Experience (when applicable):
  • Highly motivated with a professional attitude and genuine interest in the role
  • Able to understand how to manage delivery expectations and priorities of multiple stakeholders (internal and client)
  • Experience of working in an environment where attention to detail is critical
  • Experience of working with data (desirable)
  • Experience of communicating with customers (desirable)


Personal qualities

  • Good level of education
  • Highly organised, with effective time management and the ability to prioritise and multitask
  • Enthusiasm for the role and an interest in data, analytics and reporting.
  • Ability to think laterally and work in a proactive manner
  • Natural ability to work as part of a team
  • Excellent attention to detail


Desired qualifications

Aminimumof5GCSEs(or equivalentqualifications) atgradeC/4 oraboveincluding English and maths.

Future prospects

96% of Arch apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship!

Things to consider

Before you apply for this role, have you asked yourself:
  • Do I live close enough to Aldgate that I could commute there and back every day?
  • Do I meet the qualifications required for this role?
  • Am I available to start an apprenticeship within the next two months?
  • Do I want to work in the data industry and have I researched into it?
  • The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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