Apprentice - Digital Technical Support

Recruiter
Transmedia Dynamics Ltd
Location
Tower House, High Street, Aylesbury, HP20 1SQ
Salary
£15,000.00 annually
Posted
27 Jun 2019
Closes
24 Jul 2019
Ref
VAC001550901
Specialism
IT
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
August
Duration
Permanent
Our solutions are used by some of the worlds most prestigious broadcast and media companies including Discovery Channel and the BBC.

This varied role will give the right person a fantastic opportunity to kick start their tech career by gaining experience in supporting our valued customer base, trouble shooting and resolving issues, testing and documenting updates and implementing our software across the world.

In addition, you get the opportunity to work with our in-house experts across all areas of the business including sales, software development and support.

Responsibilities:
  • Log, update and track technical issues and requests raised by clients. Accurately documenting, diagnosing, investigating and resolving these issues
  • Working as part of the support team and with client technical engineers to determine the nature of a issues and identify the appropriate action. This will be achieved by a process of analysis, questioning the client, recreating the scenario and using remote diagnostic tools to pinpoint the issues
  • Clearly communicate technical issues and subsequent follow-up and resolution, with other support engineers, developers and management in verbal and written form as appropriate
  • Test and document software upgrades and bug fixes working with the development team
  • Assist with implementation of new software as well as performing software upgrades for clients
  • Perform routine daily maintenance checks to ensure client systems are running efficiently
  • Assist in the preparation of demonstration systems for presales
  • Assist in the implementation and improvement of existing support processes and procedures
  • Establish a good understanding of the systems and the on-premise and cloud environments the systems are implemented in


Requirements and prospects

Desired skills

We're looking for a tech savvy, motivated individual who's keen to learn, has good problem-solving skills and a proven interest in tech. You'll enjoy learning new tech skills in your spare time, this could be through:
  • Building/maintaining PCs
  • Creating media content
  • Developing your coding skills
  • Watching tech related podcasts and YouTube videos


Personal qualities

  • Work flexibly and enthusiastically, responding to the needs of clients
  • Work well as part of a team, as well as being self-motivated and able to work alone when necessary
  • Be detail-oriented and organised
  • Have an interest in the media industry and ability to learn in a fast paced environment
  • Stay informed about IT technology, and from time to time evaluate new technology
  • Have excellent communication (verbaland written), interpersonal and organizational skills
  • Be willing to visit to client and potential client sites
  • Enjoy interacting with other people


Desired qualifications

A minimum of 5 GCSEs grade A - C ( or equivalent) including English Language and maths and we particularly welcome applications from individuals that have undertaken relevant higher qualifications such as A Levels, a technical college course or degree.

Future prospects

Successful completion can lead to progression onto the degree apprenticeship.

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