ICT Apprentice

Wakefield Grammar School Foundation
154 Northgate, Wakefield, WF1 3QX
£16,200.00 annually
28 Jun 2019
29 Aug 2019
Role Type
Apprenticeship, Higher
Start Date
You will provide ICT Support to both Junior and Senior schools. You will have a focus on high quality support, whether in the classroom, supporting teachers with tech or within the ICT Support offices, working with the ICT Support Team on day-to-day support requests and projects. You will support the ICT infrastructure, including audio/visual resources, mobile devices and wireless systems for all staff, pupils and visitors attending the school.

You will be exposed to a wide range of some of the latest technology and be practicalwith the support of equipment, services and applications. You should be a team player with a get up and go attitude. You will be comfortable covering 1st and 2nd lines of support with people at all levels. This position will be vital to the running of the schools, so applicants should be professional with a helpful attitude and have the ability to communicate clearly with colleagues and pupils. We will inspire you and we will support you throughout your training.

Your duties and responsibilities in this role will consist of:
  • Manage support requests through the Foundation helpdesk system
  • Provide first and second line support to staff and pupils at QEGS Junior School and QEGS Senior School
  • Provide technical advice to staff, pupils and Governors
  • Maintaining an awareness of new, developing and innovative ICT technologies
  • Maintaining confidentiality of user data and personal information within current legal requirements
  • Installation, configuring and troubleshooting of network hardware, switching, patching, VLANs and wireless access points
  • Ensure network operating systems are up to date and contribute to the maintenance of networked workstations, thin-clients, iPads and Chromebooks
  • Support all AV facilities including interactive whiteboards, Apple TVs, projection systems and Assembly presentation, Sound and Light, Music Technology and events as required
  • Support the Foundation Management Information Systems and any other related systems
  • Maintain a large number of computers, laptops, and mobile devices that are connected to the schools network
  • Administration of the schools Windows desktop environment (Windows 7, 10) including Bios; Command Line diagnostics; System properties; taskbar; windows properties; control panel; user access control; Administrative tools
  • Administration of Google G-Suite, Chromebooks and application (Web and App Stores) deployment
  • Administration of Apple iOS devices such as iPad. Managed within a JAMF environment
  • Assist with network administration, specifically to include User Management, Access Control and Security. Securing files or folders with permissions; setting who has the right to access files and folders; creating user groups; understand user profiles and manage pupil and staff passwords
  • Assist with the management of the Foundation SIMS database systems as required by the School
  • Assist the Head of e-Learning with the management and further development of Firefly (learning environment) by supporting staff, pupils and parents
  • Assist the Head of e-Learning with the development of Google G-Suite services, applications and Chromebook hardware
  • Assist with the management of Anti-virus and back-up systems. Assist with disaster recovery contingencies to enable an efficient return of service after any unforeseen system outages.
  • Assist in the management of Internet access filtering, email filtering and related monitoring systems.
  • Supporting and maintaining the schools printers and Multi-Function Devices based on Papercut. Manage print quotas, reporting, printing queues, Apple and Chromebook printing.
  • Support with all school cloud based resources including - Office365, Google G Suite etc.
  • Provide advice, undertake research and take part in discussions to support the future development of IT infrastructure, hardware and applications
  • Ensuring all ICT installations reflect knowledge and awareness of Health and Safety legislation

Requirements and prospects

Desired skills

  • Experience of 1st/2nd line IT support
  • Windows Desktop 7/10
  • Active Directory administration
  • Imaging PCs
  • Office 2010/365 support
  • Networking (TCP/IP, DNS, DHCP) support and troubleshooting
  • Good understanding and ability to use relevant technologies
  • Group Policy
  • SIMS
  • Mac OS experience
  • iOS experience
  • Chromebook support and administration
  • Knowledge and experience of Cloud services
  • Audio-visual equipment
  • Sophos Anti-virus configuration
  • Windows server
  • Virtual servers
  • Backup technologies

Personal qualities

  • Team skills including the ability to work closely with others, provide support, share good practice, listen and learn from colleagues and be a proactive team member
  • Ability to think and work independently as well as following technical instructions.
  • Excellent verbal & written communication skills
  • Interpersonal skills including diplomacy, confidentiality, sensitivity to the needs of others and excellent customer service
  • Ability and interest to keep up to date with current technologies that may impact on a school environment
  • Reliable and trustworthy with a record of excellent attendance and punctuality
  • Understanding of health and safety issues and good practice
  • Commitment to equality of opportunity and the safeguarding and welfare of all students
  • Commitment to own Continuing Professional Development and willingness to undertake training
  • Full DBS clearance

Desired qualifications

  • Qualification should include HNC and A Level (including English Language and maths)

Future prospects

  • There is the potential for the right candidate to progress into a permanent position

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