Digital Solutions Professional Degree Apprentice - 18031

17, Northumberland Square, North Shields, NE30 1PX
£170.00 - £270.00 per week
14 May 2019
31 Aug 2019
Role Type
Apprenticeship, Degree
Start Date
Key Responsibilities of the Apprentice:
  • You will be required to think on your feet to resolve client's issues to their satisfaction, even with issues that are undocumented, or you have not previously seen. Due to this, a problem-solving mind-set is crucial
  • The vast majority of our systems and our client's systems are Windows and Windows Server based - ranging from Windows XP and Server 2003 up to Windows 10 and Server 2019
  • A good working knowledge of cPanel / Linux is a plus as all of our websites are hosted on a virtualised cPanel server
  • The job changes from day to day. You may be required to do anything from explaining how to use Microsoft Word, to planning a project to replace a client's server and network infrastructure

Requirements and prospects

Desired skills

  • At least 1 years' experience in IT Support, whether it be through personal endeavours or employment
  • An understanding of various cornerstone technologies, such as RAID and Virtualisation - including their use cases
  • An understanding of network technologies, primarily IPv4 based
  • Good customer service skills

Personal qualities

  • A genuine passion for technology
  • The flexibility to work late on short notice and occasionally work overtime / Saturdays

Desired qualifications

  • A-Level in Maths, IT and Economics

  • Diploma in IT
  • Have previously completed a Level 3 IT Apprenticeship

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Things to consider

During the Apprenticeship you will be starting at level 4 and then progressing through to level 6.

A driving licence and your own car is essential,as part of your role you will be required to visit and work on client's sites.

Hours and Salary:
  • This is a Full-Time role, at 37.5 hours per week
  • Paid weekly at £170 - £270, depending on experience

The Apprenticeship National Minimum Wage guide (ANMW):

  • Free gym membership at the YMCA North Shields
  • Flexibility in working, in a friendly working environment
  • Good prospects with the opportunity to grow with the company
  • Varied job role, no day is the same
  • 45p / mile rate for travel

Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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