3rd Line Support Engineer Apprentice

Oakam Ltd
Sunley House, Bedford Park, Croydon, CR0 2AP
Competitive salary
03 Jul 2019
03 Sep 2019
Role Type
Apprenticeship, Higher
Start Date
You will be responsible for the smooth running, break / fix support, monitoring and improvement of a range of business systems and technologies

Your duties and responsibilities in this role will consist of:
  • Support for bespoke internal applications and common 3rd party software.
  • Handle escalated calls from first/second line
  • Administer and maintain corporate infrastructure, including Active Directory, LAN, Internet access, firewalls and Exchange Online
  • Administer the HyperV Infrastructure and Dell & Synology SAN
  • Administer Azure cloud infrastructure
  • Administer the software application and desktop operating system deployment environment
  • Use of Windows Script Host/VBScript/PowerShell to customise software application deployment
  • Monitor and troubleshoot server and network performance
  • Administer backup and disaster recovery systems and processes
  • Management of relationships with third parties and suppliers
  • Keep operational documentation up-to-date
  • Research, recommend, plan and implement infrastructure system projects

Requirements and prospects

Desired skills

  • Administration of Windows family operating systems (Windows Server 2012, 2016, Windows 7, 10)
  • Managing Active Directory
  • Networking knowledge (TCP/IP, subnetting, DNS, firewalls)
  • Hardware troubleshooting including servers and printers
  • Managing and troubleshooting software (MS Office 365 / Exchange Online, antivirus applications etc.)
  • Managing Azure environment
  • SAN administration
  • Virtualisation design, administration and support (Hyper-V, Azure)
  • Backup and DR technologies

Nice to have skills:
  • PowerShell/Windows Script host/VBScript scripting
  • Linux administration
  • Cyber security
  • OSX management

Personal qualities

  • Self-motivated - community involvement, self-learning (Udemy, Pluralsight, Lynda.com, last tech book purchased)
  • Measuring Passion - Personal projects, self-learning, identify interests
  • Curious - CV driven, ask about project implemented and dig to find out if they understood how and why they were doing it, did they understand the metrics? Did they understand the business impact?
  • Strong opinions that can be changed - Ask about when they changed their mind, someone convinced them of something they did not initially believe
  • Analytical - ask about a time they had taken an approach and figure found some data points that changed their mind

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths.

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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