Network Operations Engineer Apprentice Level 4 - 18400

Wifinity Limited
Unit 3, Unit 3, Kingsmill Business Park, Chapel Mill Road, Kingston Upon Thames, KT1 3GZ
£14,000.00 annually
04 Jul 2019
08 Aug 2019
Role Type
Apprenticeship, Higher
Start Date
Main role and Responsibilities:
  • Handle technical support issues via incident management escalations
  • Daily use of monitoring systems to proactively identify and resolve potential issues
  • Configuration and commissioning of wired and wireless networking equipment
  • Integration of multi-vendor network devices with the monitoring systems
  • Maintenance and development of the monitoring systems
  • Day-to-day Technical Operation activities (network migrations, design changes, infrastructure updates and firmware updates)
  • Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting

Requirements and prospects

Desired skills

  • Strong technical knowledge of Wireless Technologies
  • Salesforce CRM knowledge
  • Linux (Ubuntu or Centos) systems administrations skills
  • Knowledge of programming and scripting, preferably Python and PHP
  • Good understanding of SNMP protocol
  • Good knowledge of VPN and tunnelling technologies
  • Good knowledge of security protocols and firewalls
  • Network Infrastructure Design abilities
  • Knowledge of high availability protocols and design, on both Layer 2 and Layer 3
  • IPv6 implementation and transition mechanisms
  • Working experience of routing protocols (implementation and troubleshooting)

Personal qualities

  • 3+ years of experience in network operations centre in the ISP/Telecoms industry
  • Ability to work individually and as part of a team, potentially covering extending working hours
  • Working experience on incident management processes and prioritisation
  • Working experience with monitoring systems, and have an excellent understanding of monitoring best practices
  • Excellent general networking knowledge, including routing (OSPF, BGP), firewalls and switching
  • Desire to learn new technologies and develop advanced networking skills
  • Strong desire and knowledge to work within Internet Service Provider industry and in a close-knit team
  • Excellent verbal and written communication skills
  • Good understanding of RADIUS protocol
  • Good knowledge of Wi-Fi standards and general Wireless principles
  • Ability to multi-task and deal with a combination of fault types at any given time
  • Desire to learn about new communication technologies and share them with the team

Desired qualifications

  • A-Levels in ICT/Business/Computing
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
  • Or an International Baccalaureate at level 3 in ICT

Future prospects

  • Full-time employment at a well-established organisation.
  • Possibility of further education Level 5 & 6.

Things to consider

Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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