Apprentice Revenues & Welfare Assistant

Borough Council of Test Valley
Beech Hurst Council Offices, Weyhill Road, Andover, SP10 3AJ
To be agreed upon appointment
15 Jul 2019
03 Aug 2019
Role Type
Apprenticeship, Higher
Start Date
Duties to include:
  • Respond to customer correspondence and queries relating to Revenues' services, dealing with these in an effective and sensitive manner via the telephone, face-to-face and any other means of communication
  • Check and collate outgoing notices, bills and letters and issue computer generated correspondence on behalf of the Revenues Team
  • Assist in maintaining an accurate database of Council Tax properties
  • Assist in undertaking reviews of discounts and exemptions that have been applied to Council Tax accounts
  • Open and sort incoming post, with reference to information security arrangements and fraud awareness
  • Scan and index correspondence using document image processing system
  • Update and process information received from other departments within the Council
  • Provide clerical administrative support to the Revenues Service

NB The particular duties and responsibilities attached to posts are of necessity in many cases somewhat difficult to define in detailand may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

To ensure that service delivery complies with current regulations, accepted professional standards, the Council's policies and procedures and appropriate legislation.This includes legislation on equalities, health and safety and safeguarding children and vulnerable adults.

Requirements and prospects

Desired skills

  • Able to communicate effectively verbally and in writing
  • Good organisational skills
  • Ability to work with detailed accuracy and speed
  • Proficient in the using a computer, including a good understanding of Microsoft Office
  • Working effectively in a team
  • Undertaken work experience or work placement in an office environment and/or dealing with customers

Personal qualities

  • Able to use initiative and work independently
  • Reliable
  • Flexible
  • Self motivated with a 'can do' attitude
  • Able to adapt to changing work priorities

Desired qualifications

  • Minimum 5 GCSEs (grade 4/C or above) including English and maths or equivalent qualification is essential
  • Educated to A level (or equivalent) standard desired

Future prospects

To be discussed at interview.

Things to consider

Must be able to travel to Hampshire wide locations and occasionally to further locations some of which may not be easily accessible by public transport.

The Apprenticeship National Minimum Wage guide (ANMW):