IT Apprentice

Recruiter
Anonymous
Location
Solihull
Salary
3.90 - 3.90 GBP Hourly + GBP3.90/hour
Posted
18 Jul 2019
Closes
15 Aug 2019
Specialism
IT
Start Date
Immediate
Duration
Permanent
This IT apprenticeship position is suitable for school leavers in the years (phone number removed) ***
Qualification Requirements:
* Hold a GCSE Grade A-C (9-4) in both maths and English or Functional Skills Level 2,One grade D/3 in either Maths or English may be accepted
Earn while you learn, and get into IT with an LMPQ Apprenticeship!
We are recruiting for an enthusiastic, passionate IT Helpdesk Apprentice to join our fast paced Birmingham based team.
The business provides the most comprehensive suite of IP based Telecommunication Services in the market. The successful apprentice will benefit from a collaborative working environment and will be surrounded by our experts in the Support & Engineering team.
We specialise in developing Cloud based Call Centre and Corporate Dialler Systems and integrated IP Telephony services.
Duties will include:
* Providing 1st Line Support to clients
* Support delivered over the phone to customers
* You will gain experience and be trained in the following IP Phone Systems; Avaya, Polycom, Cisco VoIP, Yealink, Mitel
* You will ensure all incidents are resolved within SLAs and the customer informed of progress throughout
* Involvement in resolving major service outages supporting other members of the team
* Be trained in root cause analysis following incidents
* Preparing and amending documentation of system setup and troubleshooting / knowledge base
Desired Skills:
Full training for the role will be provided, however the following skills will be useful for the position:
* General understanding of Network infrastructure is useful
* An interest in IT and cloud based telephone systems
* Ability to multi-task and deal with multiple requests and tickets
* Excellent communication skills
* Good customer service skills
Future Prospects:
* During the Advanced Apprenticeship in IT you will have access to excellent training and development opportunities within the role
Apprentices will work towards the following qualifications:
The LMPQ Digital Industries Advanced IT Apprenticeship - Infrastructure Technician includes 4 internationally recognised Microsoft Technology Associate (MTA) qualifications and the City and Guilds Award in Business Process
* MTA Network Fundamentals
* MTA Mobility and Device Fundamentals
* MTA Server Admin
* MTA Software Development
* City and Guilds Level 3 Award in Business Processes
This is a full time entry level Apprenticeship position. Please ensure you can travel to Birmingham City Centre for training for one day per week.
If you are interested-apply now

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