Apprentice IT/Systems Coordinator

Fagan & Whalley Ltd
Mead Way Shuttleworth Bus Park, Burnley, BB12 7NG
£156.00 per week
24 Jul 2019
01 Oct 2019
Role Type
Apprenticeship, Higher
Start Date
The right candidate will carry out the following daily duties:
  • Learn & Support Internal IT Business Systems
  • Provide first line support for IT Hardware & Software Issues
  • Work with IT Support Companies to Resolve 2nd/3rd Line Issues
  • Review & Write Systems Documentation
  • Help Systems Manager with Business Wide IT Projects
  • Configure & Install New Devices
  • Train new users on the Business IT Systems and/or when New Devices/Systems are implemented
  • Mentoring & Support provided as the role progresses

Requirements and prospects

Desired skills

  • Ability to work alone & as part of a small Systems Department
  • Ability to listen to problems & find solutions or refer them for further investigation
  • Good Timekeeping & Flexibility with an open minded approach to work
  • Confident individual who would be able to discuss problems with any employee within the business
  • Good telephone manner & attention to detail for recording support issues
  • Candidate looking for a long term career within IT Support, growing with the business & technology as it evolves
  • Ideal candidate would have their own transport or ability to travel in the Padiham/Burnley area
  • Knowledge of Windows 10, Office365, Chrome & Basic Network Infrastructure

Personal qualities

  • Good Timekeeping & Flexibility with an open-minded approach to work
  • Confident individual who would be able to discuss problems with any employee within the business
  • Can work effectively in a team and on own initiative

Desired qualifications

  • Maths, English and IT grade C/4 and above (or equivalent)
  • Will have completed a Level 3 BTEC or equivalent IT qualification.

Future prospects

Gain a qualification and possible progression within the role. This is an excellent opportunity for a part qualified IT student to start a career with a fast-growing business.

Things to consider

May entail traveling to another company based in Nelson one day a week.

The right candidate will ideally drive or is local to the Burnley area.

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