IT Network Engineer Apprentice
- Employer
- Severn Business Solutions Limited
- Location
- Enterprise Hq High Street, Telford, TF8 7HT
- Salary
- £12,000.00 - £15,000.00 annually
- Closing date
- 25 Sep 2019
View more
- Specialism
- IT
- Sector
- Unspecified
- Role Type
- Apprenticeship, Higher
- Start Date
- October
- Duration
- Permanent
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To assist the IT Manager in maintaining the IT department and facilities and ensuring all internal customers receive a high level of IT Support.To go out off site to other clients and help with Networking trouble and issues.
Essential Experience:
You will have previous knowledge of Networking and will be able to trouble shoot Network Server issues.
E.g. If a client's server were to go down, would you know how to support and resolve these issues?
You will be highly technically aware, and ideally have understanding in areas including:
Other desirable experience:
Severn Business Solutions are an IT support organisation, Day to Day you will be:
Requirements and prospects
Desired skills
Personal qualities
Desired qualifications
Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
Essential Experience:
You will have previous knowledge of Networking and will be able to trouble shoot Network Server issues.
E.g. If a client's server were to go down, would you know how to support and resolve these issues?
You will be highly technically aware, and ideally have understanding in areas including:
- Microsoft Server and Desktop operating systems
- Core Microsoft server roles (Exchange, IIS, AD, DNS, DHCP, SharePoint)
- Provisioning and management of Office365 and Exchange Online.
- System virtualisation
- Backup technologies
- Server hardware maintenance and troubleshooting
- Hardware firewalls and router configuration
- Switching
- System and network monitoring
- Endpoint protection technologies
Other desirable experience:
- SQL databases
- Apple Operating Systems and Hardware
Severn Business Solutions are an IT support organisation, Day to Day you will be:
- Work with clients to understand details of faults
- Resolving faults and explaining to the client the work you have carried out
- Troubleshoot hardware and software issues in person, remotely and via phone
- Fixing and maintaining equipment such as printers, laptops, PC's and tablets
- Assisting with system upgrades and setting up new devices
- Provide excellent customer service
- Identify the need for system and equipment updates
- To co-ordinate and provide prioritised technical support and advice to clients
- To assist in the design, implementation and configuration of IT systems at client sites
- To ensure adequate arrangements are in place for the security of data, systems and hardware
- To respond without delay to clients IT needs and issues
- To successfully complete relevant college training and demonstrate a commitment to continuous development
- To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
- To manage time effectively and achieve targets and deadlines
- To maintain an awareness of new and innovative technologies
- To perform such other tasks as may reasonably be required by the company Directors
Requirements and prospects
Desired skills
- An effective problem solver with an aptitude for understanding processes and investigating issues
- Be good at IT and/ or enjoy working with computers and want to make it a career while training in an employed environment
- Competent in Microsoft Office
- Good telephone skills
- Data input skills
- Good verbal and written communication skills
- Knowledge of MS Applications including but limited to Office 2016
- Good problem-solving ability
- Strong assessment skills
- Strong communication skills with people at varying levels
Personal qualities
- A passion for providing excellent customer services at all times
- Learn better by a practical approach
- Personable
- Practical
- Have a keen interest in technology
- Bright, outgoing personality with a positive outlook and strong team-working bias
- Skilled in identifying and balancing the needs of the individual, the client and the organisation, remaining calm under pressure, whilst maintaining the ability to meet tight deadlines
- Self-motivated and keen to develop, with a willingness and desire to learn
Desired qualifications
- Completed IT Level 3 - Apprenticeship Qualification or Similar Equivalent
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)
Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
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