Service Desk Assistant (Level 2/Intermediate)

Swanley, Kent
£4.50 per hour
01 Aug 2019
01 Sep 2019
Start Date

Employer Description

Aspect Lifts is an accredited and established lift company serving London and the South-East. We specialise in new installation, modernisation, repair and maintenance of all types and makes of lifts. We offer a comprehensive range of lifts and services to suit any project or application for commercial or private clients.

Aspect Lifts was established in 2003, by highly qualified engineers who had operated at every level in the industry and were able to draw on a combined total of over 50 years “hands on” experience in the lift industry.

We pride ourselves in providing excellent customer service, quality workmanship, competitive prices and aim for total client satisfaction.


Vacancy Description

At Aspect Lifts, you will be part of a small friendly team that recognises that its staff are equally as important as its customers.

We need a team player who is willing to learn quickly and is happy to be involved in all aspects of a busy Service Desk. As a Service Desk Assistant, you will provide first line telephone support to the customers.

You will be required to support the Service Desk Co-ordinator daily by speaking with customers and engineers and being the first point of contact for all calls into the company.

You will need to log calls using our bespoke computer system and be responsible for directing the calls to numerous areas within the company.

You will need to build and maintain good working relationships with customers and other members of the company to ensure the smooth operation of all calls.  You will also be responsible for keeping customers updated via email or telephone with progress on any call logged.

You will be responsible for sending electronic reports via email.

You will need to liaise on a daily basis with all departments to obtain information and update the computer system with the information found.

You will need to be accurate, be able to work under pressure and to some tight deadlines and when required use your own initiative.


  • Answering the phone
  • Updating customers daily
  • Sending weekly reports to customers
  • Sending daily reports to the customers
  • Dealing with customers queries and requests



Wages £4.50 per hour

To be reviewed at 3, 6, 9 and 12 months.



Monday – Friday

9.00am – 5.00pm

1 hour Daily Lunch Break (Paid)


Skills Required

  • Good computer skills
  • Good English and maths
  • Good communication skills
  • Ability to work well on their own as well as within a team
  • Ability to work in an organised and structured way with attention to detail
  • Keenness to learn
  • Good initiative
  • Ambition to progress
  • Punctuality
  • Reliability


Personal Qualities

  • Friendly personality.
  • Flexibility and adaptability
  • Reliable
  • Approachable
  • Punctual
  • Focussed

Qualifications Required

GCSE maths and English level 4-9/Grade A-D. Functional skills L 1 or 2 in English and maths.



Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.