Customer Services Apprentice (Level 2/Intermediate)

Dartford, Kent
01 Aug 2019
01 Sep 2019
Start Date

Employer Description

Dartford Borough Council comprises of the town of Dartford and eight surrounding parishes.
The population of the Borough is in excess of 94,000 residents and approximately 45,993 households to which it provides services including Planning/Building Control, Parking, Council Tax and Housing Benefits, Environmental Health, Refuse/Recycling, Parks and Housing

Dartford is at the heart of one of the Government’s key growth zones within the Thames Gateway and will see thousands of new homes and  jobs created in the borough over the next 20 years


Description of Vacancy

An exciting opportunity has arisen within Dartford Borough Council for a Customer Service Apprentice. This role is to provide outstanding Customer Service for the council’s internal and external customers. You will be the Councils first point of contact for face to face, telephone and email enquiries for many of our key services and be given an excellent opportunity to develop existing customer service skills. Applications are welcome from those that have the desire to deliver an outstanding customer experience and would like to work and study for an apprenticeship within this organisation.

As a Customer Service Apprentice you will be given all the necessary training, support and first-hand experience required to complete your NVQ Level 2 in Customer Services.

Your duties will include covering Reception, scanning & indexing documents and responding to basic telephone enquiries.



Monday to Thursday 8.45 – 17.15

Friday 8.45 – 16.45

Unpaid 1 hr lunch break


Skills Required

Have good communication skills, be able to listen, show empathy, patience and consistency

Ability to follow clear instructions and procedures

Ability to work as part of a team

Ability to adapt approach to meet differing and diverse customer needs

Basic IT Skills


Personal Qualities

Enthusiasm to learn new skills

A flexible and positive attitude


Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.