Freight Office Operations Apprentice
At F.S. Mackenzie Ltd, we offer customers a simple but demanding promise: To provide the highest quality shipping services that are professional, proficient and punctual. We strive for excellence in everything we do – catering to the specific needs of each project – but also ensuring our communication is efficient, clear and concise.
We provide haulage & logistics global forwarding solutions & customs clearance documents utilising of all modes of transport (Air, Road, Rail & Sea).
DESCRIPTION OF VACANCY
This is an first step of working in a busy office assisting our freight forwarders by working closely with customers, colleagues and third parties to ensure smooth operations to deadlines and maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis.
This is an opportunity to join a team where there is the possibility of future full-time employment.
Full training for the following tasks and responsibilities will be provided with the apprentice progressing and refining their knowledge during the length of the apprenticeship.
Answering phones and responding to customer inquiries.
Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries’ regulations and fiscal regimes.
Arranging insurance and assisting the client in the event of a claim.
Arranging payment and other charges or collection of payment on behalf of the client.
Develop knowledge of relevant legislation, political situations and other factors that could affect the movement of shipments.
Learn how to investigate & plan the most appropriate route for a shipment.
Initially £NMW an hour however there will be additional remuneration taking travel into account.
Additionally, the wage will be reviewed and potentially increased with performance.
Monday through Friday
38 hours a week spread between 9:00 to 17:30 Depending on business need.
Clear written and oral communication
Computer Literate and competent in Microsoft Word and Excel.
Ability to work as part of a team.
Methodical and organised
Able to work accurately with good attention to detail
Flexibility and adaptability to changing workloads
A-C GCSE in Maths & English
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.