Regulatory Compliance Officer Apprentice

Darlington Borough Council
Town Hall, Darlington, DL1 5QT
£19,171.00 annually
08 Aug 2019
23 Aug 2019
Role Type
Apprenticeship, Higher
Start Date
Darlington Borough Council seeks to appoint a new Regulatory Compliance Apprentice to support the growth, development and future vision of Trading Standards, Private Sector Housing and Licensing services in Darlington.

These services are essential in protecting the public while promoting economic growth to provide a safe and vibrant community.

This is an exciting new role requiring a hardworking, self-motivated and enthusiastic individual who is able to combine study with work place attachments in the three specialist areas. In return we will provide you with an opportunity to develop your career under the management of our skilled and experienced staff, whilst earning, learning and achieving nationally recognised qualifications at the same time.

You will receive our full support to undertake the Level 4 Apprenticeship training framework in Regulatory Compliance in accordance with the framework for the Regulatory Compliance Officer Apprenticeship, complete any required records and pass the end point assessment.

In this role you will assist Trading Standards, Private Sector Housing and Licensing as they deal with service requests from across the borough of Darlington. Within these specialist areas you will learn how to tackle rogue trading, ensure that consumer goods are safe and that businesses operate fairly. You will also learn how to inspect licensed premises, investigate breaches of legislation and submit files for prosecution. Working in housing you will help vulnerable tenants with their poor quality and unsafe housing conditions. In addition you will give advice and assistance to landlords, license properties and carry out a very varied, interesting and challenging work load. No two days will be the same.

Within all three work areas you will undertake projects, provide assistance with regulatory legislation where appropriate and ensure information is recorded accurately on our corporate databases. The role will also afford you with an opportunity to develop skills in providing witness statements to a standard that can be used in court as evidence.

  • Complete records as required to demonstrate that required apprenticeship tasks have been undertaken
  • To assist in the delivery of Trading Standards, Licensing and Private Sector Housing Services through engagement with the public and business customers
  • Develop a general knowledge of the statutory duties, roles and responsibilities allocated to Trading Standards, Licensing and Private Sector Housing
  • Assist Trading Standards, Licensing and Private Sector Housing officers to carry out inspections, investigations, and other activities within retail, manufacturing, agricultural, licensed premises, rented and domestic premises
  • To deal effectively with complaints, enquiries and requests for service received from the public and businesses, other internal and external local authority services and partner agencies
  • To assist with the provision of information, guidance and advice to businesses/landlords and individuals on how to comply with legislation
  • Develop a working knowledge of P.A.C.E.
  • Assist in the compilation of prosecution files
  • To assist colleagues in liaising with businesses/landlords/regulators and individuals to help resolve any issues of non-compliance
  • To draft reports following inspections and for committees where necessary
  • To develop and foster good client relations
  • Maintain proper records for all work undertaken
  • Assist with enforcement activities outside normal flexi hours
  • Liaise with Council Officer's, Members, outside bodies and organisations with regard to appropriate matters
  • Ensure that you work in line with all the Council's policies and procedures and ensure that you are aware of your obligations under these
  • Behave according to the Employees' Code of Conduct and ensure that you are aware of your obligations and responsibilities re: conflicts of interest, gifts, hospitality and other matters covered by the Code
  • Carry out your role in line with the Council's Equality agenda
  • To comply with health and safety policies, organisational statements and procedures, report any incidents / accidents/ hazards and take a pro-active approach to health and safety matters in order to protect yourself and others
  • Any other duties of a similar nature related to this post that may be required from time-to-time
  • This post is subject to an enhanced disclosure. The successful applicant will be subject to the relevant vetting checks before an offer of appointment is confirmed. Following appointment the employee will be subject to rechecking as required from time to time by the Council
  • Darlington Borough Council and schools within the Borough are committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment

Requirements and prospects

Desired skills

  • Knowledge and awareness of current issues in Trading Standards, Licensing and Private Sector Housing
  • Evidence of an interest in regulatory services and community safety
  • Ability to communicate both verbally and in writing to a range of audiences
  • Ability to work confidently with people at all levels including members of the public, colleagues, senior officers and Elected Members, community and business groups.
  • Ability to present information in a logical and systematic manner
  • IT literate, capable of using MS Office software
  • Ability to prioritise workload, plan work and meet set deadlines
  • Ability to follow instructions and request additional information when required
  • Ability to manage time effectively
  • Ability to work on own initiative as well as part of a team

Personal qualities

  • Committed to high standards of customer service
  • A commitment to self-development
  • A pro-active approach to change with the ability to find solutions to problems

Desired qualifications

  • 3 A Level grades A-C or equivalent
  • GCSE grades A-C / 4-9 in maths and English or equivalent

Future prospects

On successful completion of the apprenticeship, the person will be appointed to one of the three specialist areas on a permanent basis

Things to consider

  • Access to reliable transport in order to carry out the travelling requirements of the post is desirable
  • The position is subject to a satisfactory Enhanced DBS check
  • Applicants should demonstrate an awareness of the work carried out by Regulatory Services within local authorities
  • The position is based at two sities in Darlingon: Town Hall, Feethams, Darlington, DL1 5QT and Central House Annexe, Gladstone Street, Darlington, DL3 6JX